Senior Enterprise Account Manager

Sales Chicago, Illinois


Description

Our mission is to help people everywhere find a job and company they love.  We are disrupting an industry by changing how people search for jobs and how companies recruit top talent. 

We're looking for a high performing Enterprise Account Manager with 8+ years experience retaining and growing revenue while delivering an exceptional level of customer service. As an Enterprise Account Manager you will be responsible for profitably managing a high volume of current accounts by proactively ensuring client satisfaction/retention and increasing revenue.

What You'll Do:

  • Manage and grow a large book of business through a high-deep and wide sales approach
  • Maintain account retention while providing exceptional customer service and developing new client relationships
  • Successfully communicate and work with third-party agencies to deliver enhanced metrics and over proportional growth
  • Create client value by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  • Partner with the Client Success Team to ensure clients are receiving proper program expectations and deliver impactful QBR’s
  • Exceed monthly/quarterly retention and growth goals
  • Thrive on change while remaining highly organized, optimistic, and coachable
  • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors

What You Bring:

  • 8+ years of Account Management experience (prior sales or advertising experience desired) with a strong track record of success
  • Experience working within a team environment to over-deliver on desired results
  • Experience with high-level (Director or above) contract negotiations and the ability to successfully navigate complex organizations
  • Ability to prioritize and manage large Enterprise Accounts (3k+ employee size organizations) with a strong focus on retention and growing your book of business
  • Excellent time management and organizational skills
  • Solid ability to handle tough conversations with clients in a professional, solution-oriented manner
  • Strong belief in a proactive rather than reactive approach to handling clients
  • A passion for excellent customer service
  • Technically savvy and specifically skilled in SFDC & Marketo
  • HR or recruiting industry experience preferred
  • Strong interpersonal communication (both verbal and written)
  • Bachelor’s Degree or higher

Skills/Qualifications: Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 85% dependent coverage
  • Paid holidays and flexible paid time off
  • Equity in a late stage startup backed by top-tier VCs
  • Your choice between Mac or PC

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.