Director, CRM Applications

Engineering Mill Valley, California


Description

Looking for your next challenge? How about helping us disrupt a $90B+ talent acquisition market? Glassdoor is the world’s fastest growing career community focused on helping people find the jobs and companies that they love. We are on a hyper-growth trajectory, successfully marrying user-generated content with high-value employment advertising and branding for companies.

Within the IT team at Glassdoor one of our most important responsibilities is to provide business systems design, development, deployment and support to our worldwide business owners. These systems touch both internal and external customers and serve as the foundation that runs Glassdoor’s business; these systems run in a 24x7x365 mission-critical environment and must be able to scale effectively with Glassdoor’s growth.

 The Director of CRM Applications, reporting to the Director of Enterprise Applications, is a critical role in the organization. The mission of this role is to build a strategic alignment with key cross functional business teams such as Marketing, Sales, Sales Ops, and Customer Success that will help scale business operations for the next chapter of Glassdoor growth. This role focuses on creating and delivering value to the organization from Road mapping, Prioritization, Communications, and aligning the Technology Stack with overall Execution stand point.

The ideal candidate for this role will have a blend of technical and business experience with a strong expertise in the technology stack powering enterprise applications. Organizational responsibilities include domain architecture, business systems analysis, design, development, integration, testing and maintenance of enterprise applications and cloud-based systems. This person will own building and streamlining business processes and systems designs that enhance potential prospects experience with Lead to Cash management. The team member is expected to be an expert on Salesforce.com platform, and have a strong experience in building and managing the high performing team.

Responsibilities:

  • Build, manage, and grow a small team of business analysts, solution architect and developers including contractors and third party developers
  • Define a roadmap for Glassdoor’s CRM applications used to drive Glassdoor’s business systems environment that support speed and agility of the business
  • Responsible for executing the day to day operations effectively with better communications with respective stakeholders
  • Partner with business executives and stakeholders to ensure that the project roadmap continuously reflects business priorities as projects and business needs change
  • Prioritizing projects with ROIs and recommendations from value add perspective
  • Instrumental in rolling out the new technology that enables Glassdoor’s business to run efficiently
  • Defining technical and system requirements, delivery roadmaps, and go-forward support processes
    • Analyzing and designing business processes with industry best practices
    • Defining data strategy for the successful and efficient execution of sales and marketing programs
    • Ensuring that projects are completed on time and within budget
    • Expect to be hands on whenever it is necessary
  • Respond proactively to user questions/issues and implement new processes or improve existing ones. This includes interacting with cross-functional business units to define requirements and understand both systems upstream and downstream changes
  • Monitor and maintain data quality and completeness by leveraging tools in CRM
  • Identify internal requirements and development of systems that improves operational efficiency
  • Optimize value delivery by engaging outside agencies to provide flexible bandwidth and leverage offshore talent

Requirements:

  • 8+ years managing enterprise application development or software projects
  • 4+ years of managing and delivering different projects on Salesforce.com Platform
  • 3+ years of people management experience including a passion for developing, coaching and mentoring a team of mid to senior level resources, strong in hiring, team building and organizational development
  • Must have experience in managing projects in parallel
  • Strong knowledge and experience of the technology ecosystem for sales and marketing operations, including solutions used for Pricing and Quoting management (CPQ), Contract life-time management (CLM), Revenue management, Commission calculations, Sales forecasting, Lead and Opportunity management
  • Experience with various software-industry business models including subscription, ecommerce, multi-tier channel distribution and enterprise-direct model for sales, fulfillment and support
  • Experience in managing SaaS business systems, taking leadership role in defining business processes for sales and marketing operations
  • Salesforce architecture experience (with SOAP, Rest, MetaData, Tooling APIs, Apex, and Visualforce.)
  • Expertise in Agile software development methodologies
  • BS or MS degree in Computer Science or related field, or equivalent experience in the software industry

Approach / Working Style:

  • Team-oriented approach; can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations
  • Strong analytical, research and problem solving skills
  • Ability to learn and adapt to new flows and software technologies
  • Ability to effectively prioritize, organize, manage and execute tasks in a high-pressure environment with multiple constituencies.
  • High level of energy and a desire to thrive in a growing, complex, fast-paced organization; ability to handle multiple projects under pressure
  • Must be self-motivated, obsessive about details, deadline-oriented and able to complete tasks with minimal supervision
  • Strong communication skills, including ability to listen to the needs of others and comprehend complex matters, articulate issues in a clear and concise manner, and present effectively in both oral and written presentations to all levels in the organization
  • People management experience is a plus

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 80% dependent coverage
  • Long Term Incentive Plan
  • Sunny & peaceful Mill Valley offices located right on the water
  • Walking, running and biking trails steps away from the office
  • Onsite gym and fitness classes
  • Free catered lunch; new menu daily
  • Paid holidays and flexible paid time off
  • Your choice between Mac or PC
  • Dog-friendly office (with dog-free zones if you are so inclined)
  • Free parking

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.