Account Manager

Sales Dublin, Ireland


Description

Our mission is to help people everywhere find a job and company they love.  We are disrupting an industry by changing how people search for jobs and how companies recruit top talent. 

Glassdoor Ireland is looking for an Account Manager who wants to jump in head-first and held build a late stage, pre-IPO startup.  This position will be within our SMB Growth Group, with 1-3 years quota carrying experience, growing and retaining revenue, while maintaining an exceptional level of customer service. As an SMB Account Manager you will be responsible for managing 150+ current advertising brands, proactively reaching out to ensure client satisfaction/retention and increasing revenue via upsell opportunities and contract renewals.

What You'll Do:

  • Manage book of business with focus on revenue growth and retention while providing exceptional customer service
  • Maintain a high daily volume of activity including outbound calls, emails, with the intent of nurturing client relationships and identifying upsell opportunities
  • Proactively manage book of business to ensure clients have an overall great experience with Glassdoor, while partnering with the Client Success Team to ensure clients are receiving proper program expectations
  • Skillfully deliver bi-monthly client check in calls/presentations with the goal of ensuring client renewal before end of contract term
  • Exceed monthly/quarterly retention and growth quotas
  • Thrive on change while remaining highly organized, optimistic, and coachable
  • Drive to individually compete (and win!) while still being a fantastic team player

What You Bring:

  • 1-3 years of Account Management experience (prior sales or advertising experience desired)
  • Ability to manage roughly 200 SMB clients with a strong focus on quota achievement, account retention and growing your book of business
  • Excellent time management and organizational skills with the ability to track numerous details
  • Solid ability to handle tough conversations with clients in a professional, solution-oriented manner
  • Strong belief in proactive rather than reactive approach to handling clients and problems
  • A passion and deep understanding of customer service and business growth
  • Technically savvy and specifically skilled in SFDC and Marketo
  • HR or recruiting industry experience preferred (but not required)
  • Strong interpersonal communication (both verbal and written)
  • Bachelors Degree

Why Glassdoor?

  • Work with a purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member, all employees receive 3 paid volunteer days per year
  • Paid Healthcare
  • Income payment protection up to 6 months
  • EAP (Employee Assistance program)
  • Life Assurance x4 times basic pay
  • Mobile Phone expense payment
  • Paid holidays and flexible paid time off
  • Pension / PRSA employee scheme
  • Share Option Scheme
  • Great central location close to public transportation
  • Your choice between Mac or PC