Sr. Content & Community Associate, Care

G&A Green, Ohio


The Customer Service Associate is a self-starter who enjoys helping others, and possesses strong communication and digital skills to join our growing Community Care team. In this role, you will spend your day answering questions about using Glassdoor from both internal and external customers via written communications. You will be responsible for meeting goals set for quality and production.  The ideal candidate will be adaptable and dedicated, work well under tight deadlines and be able to act quickly and think on their feet.


  • Analyze and respond to inquiries from our members, employers and clients via online customer service platform
  • Maintain our Service Level Agreement to meet a minimum response time
  • Meet goals set for quality and production KPIs
  • Assist on team projects
  • Cross train to support other teams within the Content & Community department

Specific Hiring Characteristics/Targets:

  • Strong communication skills (written, verbal)
  • Experience or interest in online customer service a plus
  • Salesforce experience preferred but not required
  • Solid decision making skills
  • Passion for customer service is a must!
  • Ability to work in team-based, collaborative environment


  • Bachelor's + 3 years experience or Associate's + 5 years experience
  • Passion for customer service
  • Exceptional written and verbal communication skills
  • Ability to work under pressure, organize and prioritize responsibilities
  • Can-do attitude with a service-oriented approach
  • Business acumen, sound decision making, analytical skills
  • Ability to work quickly, organize and prioritize responsibilities
  • Monday-Friday, full-time, 8 hours per day, core in office hours 8am-5pm

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage, with 85% dependent coverage
  • Equity in a late stage startup backed by top-tier VCs
  • Walking and running trail steps away from the office
  • Onsite gym and fitness classes
  • Free snacks and drinks
  • Your choice between Mac or PC
  • Paid holidays and flexible paid time off
  • Dog-friendly office
  • Free parking

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.  Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.