Salesforce Solution Architect

Engineering Mill Valley, California


Looking for your next challenge? We need help disrupting a $90B+ talent acquisition market? Glassdoor is the world’s fastest growing career community focused on helping people find the jobs and companies that they love.

We're searching for a Solution Architect to join our Business Application team at Glassdoor that will foster a broad partnership and highly productive consultative relationship between IT and internal clients, and lead a portfolio of IT projects and services, with a focus on our Customer Success organization.

You have a way with words and can give lively presentations. You can guide a room full of executives and turn their dreams, pains, and concerns into organized solutions and a clear roadmap.

You are persistent in investigating a problem until you've figured out clear solutions. You're always ready to roll-up your sleeves and be hands on when needed. You can translate ideas into requirements and have the skills to deliver. You can coordinate with partners and our offshore team, but you're equally comfortable diving in and building.

You have broad implementation experience and functional experience with Customer Success systems, contact center operations including Telephony Integration (CTI), Knowledge Management, Multi-Channel Support, Web Chat, Customer Communities, Workforce Management, Agent Scripting, etc..


  • You will own the roadmap support and will be responsible for delivering amazing customer experiences that drive efficiency and remove friction from our environment.
  • Define, monitor, and manage key performance indicators to ensure delivery against agreed upon metrics and work with partners in Customer Success leadership to continually improve
  • You will function as a product manager and business partner, modeling, designing, and building solutions that improve Glassdoor’s Customer Success processes.
  • You will collaborate with partners across the organization to elicit requirements and lead projects from inception through delivery, including status updates, scope changes, etc.
  • You will actively identify issues or opportunities areas and propose process, data, or technology solutions.
  • You will partner with business leadership, internal/external development resources and suppliers to ensure timely, accurate and cost-effective delivery of IT solutions.
  • You will lead offshore application development teams as necessary and to validate results for new solutions verifying that they meet the requirements of the business group.
  • Develop functional and high-level technical design documents for new business requirements and deliver to our internal development group or vendor consultants


  • Bachelors degree in the field of computer science or information systems
  • 10+ years in IT analysis, design, and implementation of complex solutions, using with specific emphasis on Service Cloud.
  • 5 + years of IT experience in complete software development process including Analysis, Design, Development, Testing, and Implementation.
  • You have experience and project management in a fast-growing, technology organization, preferably cloud-based (SaaS) product model.
  • Strong problem solving and analytical/critical thinking skills needed, as well as exceptional interpersonal skills
  • You are an excellent communicator with exceptional active listening skills, with the ability to convey complex ideas in a clear, concise fashion to technical and non-technical audiences.
  • You obsess over performance, user experience, and efficiency.
  • Familiarity with Gainsight, Totango or other Customer Success platforms desirable

IT @glassdoor

We are in the business of trust and reliability. We build, maintain and operate scalable and secure solutions that deliver an exceptional experience for our customers both internal and external -- who trust and rely on us.

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 80% dependent coverage
  • Equity in a late stage startup backed by top-tier VCs
  • Sunny & peaceful Mill Valley offices located right on the water
  • Walking, running and biking trails steps away from the office
  • Onsite gym and fitness classes
  • Free catered lunch; new menu daily
  • Paid holidays and flexible paid time off
  • Your choice between Mac or PC
  • Dog-friendly office (with dog-free zones if you are so inclined)
  • Free parking

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.