Unified Communications and AV Engineer

Engineering Mill Valley, California


Our mission is to help people everywhere find a job and company they love.  We are disrupting an industry by changing how people search for jobs and how companies recruit top talent.

As a Senior UC and AV Engineer at Glassdoor, you will provide the strategy, design, planning, implementation, and day-to-day administration of the corporate AV, VoIP network, video conferencing technologies and their associated network connections.

Primary Responsibilities:

  • Responsible for designing, testing, debugging, configuring, documentation, patching, and supporting AV and unified communications solutions.
  • Interface with vendors and act as a point of contact, communicate functional and technical application requirements, manage vendor deliverables, install and configure purchased software packages, and perform necessary integration tasks.
  • Must understand how integrated video and in-room audio need to work together.
  • Work to improve the quality of existing video conference integrations and assist in the development of next generation video conference solutions.
  • Provide third level support, including being on an on-call rotation during off hours, to diagnose audio and video related issues and perform root cause analysis.
  • Develop and maintain procedures and standards for team members and our support team
  • Collaborate with first and second level support team and vendors on production system problems and communicate workarounds.


  • 5+ years experience with global voice systems deployment and maintenance experience
  • Experience conducting site surveys, designing and installing audio visual solutions. Advanced AV design experience is desired
  • Knowledge of networking fundamentals related teleconferencing technologies such as protocols, QoS, switching, routing, VLANs, and VPN
  • Experience deploying and managing cloud-based video conferencing solutions is required
  • On-call rotation will be necessary
  • Experience deploying and managing BlueJeans is a big plus
  • Experience with Polycom phone systems is a big plus
  • Knowledge of one or more scripting languages is a big plus
  • Strong teamwork, collaboration and communication skills

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 85% dependent coverage
  • Equity in a late stage startup backed by top-tier VCs
  • Sunny & peaceful Mill Valley offices located right on the water
  • Walking, running and biking trails steps away from the office
  • Onsite gym and fitness classes
  • Free catered lunch; new menu daily
  • Paid holidays and flexible paid time off
  • Your choice between Mac or PC
  • Dog-friendly office (with dog-free zones if you are so inclined)
  • Free parking
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.