AV Systems Administrator

Engineering Mill Valley, California


Our mission is to help people everywhere find a job and company they love.  We are disrupting an industry by changing how people search for jobs and how companies recruit top talent.

As an AV Systems Administrator at Glassdoor, you will provide the strategy, design, implementation, and day-to-day administration of our global AV, VoIP, and video conferencing technologies. Our ideal candidate is passionate about creating an amazing experience for our employees and customers, room aesthetics, intuitive use of technology, and designing highly resilient solutions. They should be highly technical and familiar with the basics of networking and server administration.

Primary Responsibilities:

  • Lifecycle management of AV, VoIP, and video conferencing equipment and technology
  • Design comprehensive monitoring, alerting, and escalation strategies for critical collaboration systems
  • Contribute to design of networks and policies to ensure optimal function of collaboration systems
  • Develop and maintain standards, procedures, and specifications for collaboration systems
  • Interface with vendors and act as a point of contact, communicate functional and technical application requirements, manage vendor deliverables, install and configure purchased software packages, and perform necessary integration tasks
  • Work to improve the quality of existing video conference integrations and assist in the development of next generation video conference solutions
  • Provide third level support, including being on an on-call rotation during off hours, to diagnose audio and video related issues and perform root cause analysis
  • Collaborate with support team and vendors on production system problems and communicate workarounds


  • 5+ years relevant  experience
  • Experience conducting site surveys, designing and installing audio visual solutions. Advanced AV design experience is desired
  • Experience deploying and managing cloud-based video conferencing and voice solutions
  • Working knowledge of networking fundamentals related teleconferencing technologies (QoS, switching, routing, cabling best practices, netflow / traffic analytics)
  • Strong teamwork, collaboration and communication skills
  • On-call rotation will be necessary

Nice to have:

  • Experience deploying and managing BlueJeans integrated conference rooms
  • Experience with Polycom VoIP phones and RealPresence Group series codecs
  • Experience with 8x8 cloud VoIP system
  • Experience with AV matrix technologies like Crestron
  • Knowledge of one or more scripting languages

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 85% dependent coverage
  • Equity in a late stage startup backed by top-tier VCs
  • Sunny & peaceful Mill Valley offices located right on the water
  • Walking, running and biking trails steps away from the office
  • Onsite gym and fitness classes
  • Free catered lunch; new menu daily
  • Paid holidays and flexible paid time off
  • Your choice between Mac or PC
  • Dog-friendly office (with dog-free zones if you are so inclined)
  • Free parking
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.