Senior Content & Community Associate

G&A Green, Ohio


Description

The Senior Content & Community Associate is a self-starter who enjoys helping others, and possesses strong communication and digital skills to join our growing team.  We are looking for a well–rounded, rational, logical thinker who is committed to quality and to contributing to a harmonious workplace where we treat co-workers with great respect.

Responsibilities:

  • Analyze and process User Generated Content based on provided guidelines
  • Maintain our Service Level Agreement to meet a minimum response time
  • Maintain Quality Standard to ensure content integrity
  • Cross train to support multiple teams

Specific Hiring Characteristics/Targets:

  • Strong communication skills (written, verbal)
  • Proven ability to take direction, multi-task, and perform tasks independently to meet deadlines and exceed goals
  • Extremely strong reading comprehension
  • Proven ability to use good judgment and make solid business decisions in ambiguous situations
  • Proven computer skills with excel and online applications such as Google Docs. (Ability to organize and track data in spreadsheets is mandatory.)
  • Ability to work in team-based, collaborative environment
  • Positive attitude and willingness to contribute to a cohesive, fun, and functional team environment
  • Ability or Interest in providing feedback to and coaching other team members

Requirements:

  • Bachelor's 3+ years experience or Associate's 5+ years experience
  • Exceptional written and verbal communication skills
  • Ability to work under pressure, organize and prioritize responsibilities
  • Can-do attitude with a service-oriented approach
  • Ability to work independently as well as in a team environment
  • Monday-Friday, full-time, 8 hours per day, core in office hours 8am-5pm

The ideal candidate will be adaptable and dedicated, work well under tight deadlines and be able to act quickly and think on their feet.

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage, with 85% dependent coverage
  • Equity in a late stage startup backed by top-tier VCs
  • Walking and running trail steps away from the office
  • Onsite gym and fitness classes
  • Free snacks and drinks
  • Your choice between Mac or PC
  • Paid holidays and flexible paid time off
  • Dog-friendly office
  • Free parking

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.