Sr. Business Analyst, Salesforce Sales Cloud

Data & Analytics Mill Valley, California


Our mission is to help people everywhere find a job and company they love.  We are disrupting an industry by changing how people search for jobs and how companies recruit top talent. 

Within the IT team at Glassdoor one of our most important responsibilities is to provide business systems design, development, deployment and support to our worldwide business owners. These systems touch both internal and external customers and serve as the foundation that runs Glassdoor’s business; these systems run in a 24x7x365 mission-critical environment and must be able to scale effectively with Glassdoor’s growth.

The Senior, Business Analyst will be part of Business Applications team, and will report in to Sr. Manager, SalesTech Applications. The ideal team member for this role will have a blend of technical and business experience with very strong expertise in the CRM technology stack especially on the platform. This team member will be responsible for creating and delivering value to the Sales organization from the IT Business Applications team stand point. This person will own building and streamlining processes related to Sales Pipeline Management, Forecasting, Commissions, Quoting and systems designs that enhance internal employees’ experience. The team member is expected to be an expert on platform especially on the Sales Cloud, and have strong experience in streamlining end to end processes with best practices along with systems implementation.


  • Collaborate with business leaders, decision makers, and end users to define business requirements, and systems goals
  • Facilitate discussions among business owners to understand problem statements and gather requirements
  • Lead, own, and deliver Sales specific technology related projects with minimal guidance  
  • Support and manage Sales Cloud related technology stack
  • Subject matter expert for Sales Pipeline Management, Forecasting, Commissions and Quoting processes
  • Establish and maintain scalable processes that ensure industry best practices are followed
  • Respond proactively to user questions/issues and implement new processes or improve existing ones. This includes interacting with cross-functional business units to define requirements and understand both systems upstream and downstream changes
  • Develop functional and high level technical design documents for new business requirements and deliver to our internal development group or vendor consultants
  • Coordinate and manage offshore developer and configuration resources
  • Document business process flows and requirements
  • Show excellence on your operational and project work consistently

Technical Qualifications / Knowledge / Skills:

  • Minimum of 6 year of IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation
  • Minimum 3+ years of experience on Sales Cloud platform
  • Experience in configuring, managing and implementing solutions such as Salesforce CPQ, Forecasting and Commissions tools
  • A business analyst with strong knowledge and experience on technology stack
  • Must have experience working in streamlining end to end business processes    
  • Experience in driving system implementation, agile project management and data flow best practices knowledge
  • Strong understanding of Sales Pipeline Management, Forecasting, and Commissions processes
  • Must be analytical and data driven with strong skills in reports and spreadsheet
  • 4-year degree BS/BA in a technical, business or other analytical field required
  • Excellent project management and organization skills

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 80% dependent coverage
  • Long Term Incentive Plan
  • Sunny & peaceful Mill Valley offices located right on the water
  • Walking, running and biking trails steps away from the office
  • Onsite gym and fitness classes
  • Free catered lunch; new menu daily
  • Paid holidays and flexible paid time off
  • Your choice between Mac or PC
  • Dog-friendly office (with dog-free zones if you are so inclined)
  • Free parking

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.