Associate Account Manager

Sales Chicago, Illinois


We're seeking an Associate Account Manager who is purpose driven, is excited about gaining experience in SMB renewal sales and is aligned with who we are and why Glassdoor exists: to help people everywhere find the job and company they love. In this role, you will be an important part of scaling and evolving our growing business by renewing and growing existing business partner relationships.

If this is already beginning to sound like you, take a look at what we expect you to embody and contribute.

Who You Are

  • You have a “Growth Mindset” - are intellectually stimulated and curious about how you and the business can get better each day and be set up for long term success
  • You embrace our “Build Your Own Desk” culture where if something is missing or is in need of help, you see yourself as the person to architect, propose and execute
  • You embody our “GRIT” values; Growth, Results, Integrity and Team
  • Collaboration, problem solving and solution selling are all concepts that energize and motivate the “you” that comes to work every day

What You'll Do:

As part of the SMB Sales Team, your primary focus will be renewing expiring business, developing a consultative skill-set and maintaining an exceptional level of processional service. Your are measured on your ability to retain and grow business with a focus on client satisfaction.

In addition, you will also:

  • Manage a book of business with a focus on revenue growth and retention while providing exceptional customer service
  • Structure and propose packaging and pricing that is in alignment with your client’s needs
  • Proactively manage and organize a book of business with the intent of uncovering opportunities for renewal growth and upsell
  • Exceed monthly/quarterly retention and growth quotas
  • Leverage, explore and implement new strategies to best provide value to clients seeking counsel in employee engagement, recruiting and industry best practices
  • Thrive on change while remaining highly organized, optimistic, and coachable

What You Bring:

  • Bachelor’s Degree
  • One year of sales or solution-selling experience desired, but less experience would be considered with an appropriate business case
  • Ability to manage multiple tasks and priorities with a strong focus on quota achievement, account retention and growing your book of business
  • Excellent time management and organizational skills with the ability to track numerous details
  • Solid ability to handle tough conversations with clients in a professional, solutions-oriented manner
  • Strong belief in proactive rather than reactive approach to handling clients and problems
  • A passion for client satisfaction and business growth
  • Technically savvy (bonus if proficient in Salesforce, automation and report building)
  • HR or recruiting industry experience preferred (but not required)
  • Strong interpersonal communication (both verbal and written)
  • You thrive in an ever-changing environment
  • A unique style, flair and creativity to a team that prides itself on its personality

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 80% dependent coverage
  • Paid holidays and flexible paid time off
  • Equity in a late stage startup backed by top-tier VCs
  • Located in up-and-coming Fulton Market neighborhood
  • Discounted memberships for local gyms and Divvy
  • Free snacks, drinks, and coffee always available
  • Your choice between Mac or PC
  • Fun office events and celebrations
  • Convenient to public transportation, with pre-tax commuter benefits available

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.