Director of Product Design, B2C

Product & Design Mill Valley, California


Description

As Director of Design, you'll report to our Sr Director of User Experience. Like all our designers, your responsibility is to the user. You will empathize with and thoroughly understand the goals, desires and preferences of the target users. You’ll use this knowledge to inform concepts and innovative solutions across all B2C projects.

You will be a leader in the B2C design group and expected to mentor junior UX designers and educate fellow team members and cross-functional stakeholders on the opportunity and value of UX Design. You will contribute to the UX practice at Glassdoor and evolve the discipline to meet the needs of our projects and organization. You are responsible for shepherding work through the process; specifically, identifying the needed deliverables, estimating effort, ensuring collaboration across disciplines and approvals from internal and external stakeholders. And as a leader, you will be part of the work process, crafting deliverables as needed. You should have at least one area of deep knowledge - industry specialization, research, interaction or prototyping - and good general skills across all.

Typically Director of UX Design at Glassdoor is involved in the following activities:

  • Managing careers and quality of work of the B2C team
  • Leading UX stream of work on B2C products
  • Defining, sharing and delivering work to ensure project excellence
  • Assisting with weekly UX meetings
  • Contributing to overall growth of the Product Design team
  • Participating in all phases of the product development lifecycle
  • Working on both tactical and strategic aspects of B2C products
  • Presenting work and rationale for internal and external stakeholders
  • Collaborating with members of multidisciplinary teams and advocating for users and user centered design practices.
  • Maintaining an understanding of digital trends and capabilities and actively participates in establishing a strong design culture
  • Conceptualizing and articulating strong, user-centered and delightful interactions
  • Assisting or leading on research initiatives
  • Creating and maintaining documentation and deliverables for multiple stakeholders: clients, brand design and developers
  • Designing applications and product experiences either from concept or as an iteration on existing platforms
  • Articulating decisions with research data, design principles or other objective information

Requirements

  • 10 + years of experience. Should include some agency experience
  • Degree in Interaction Design, Graphic Design, HCI, or related field of study (or work experience in lieu of degree)
  • You listen well and have excellent speaking and writing skills
  • You can observe, analyze, question, synthesize and conceptualize
  • Ability to delegate work and give direction to team members
  • You can articulate your decision and design process
  • Able to challenge assumptions respectfully and give and receive feedback with equal grace
  • You estimate work, commit and deliver on deadlines and are vocal when risk arises
  • You have a design aesthetic. Your documents are simple, informative and filled with value
  • Excellent attention to detail
  • You understand business and account strategy and will contribute ideas and solutions to growing a project and selling ideas
  • Understanding of design research, user experience design processes and methodology, its value and how to integrate into work

Why Glassdoor?

  • Work with purpose – join us in creating transparency for job seekers everywhere
  • Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
  • 100% company paid medical/dental/vision/life coverage; 80% dependent coverage
  • Equity in a late stage startup backed by top-tier VCs
  • Sunny & peaceful Mill Valley offices located right on the water
  • Walking, running and biking trails steps away from the office
  • Onsite gym and fitness classes
  • Free catered lunch; new menu daily
  • Paid holidays and flexible paid time off
  • Your choice between Mac or PC
  • Dog-friendly office (with dog-free zones if you are so inclined)
  • Free parking

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.