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Sr. Staff Professional Services Engineer

Customer Success, Technical Support & Professional Services Mexico City, Mexico

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Description

The Professional Services (PS) team delivers post-sales services to Gigamon’s customers and partners with our technology and service solutions for positive business outcomes.  Working for the Professional Services team, the PS Engineer is responsible for identifying and optimizing deployment alternatives for our network visibility solutions, security guidance, and other relevant services.
We measure our success by accelerating end-user time to value, customer satisfaction, delivery quality, and expanded use of our technology.  This position will focus on automating and optimizing our post-sales implementation solutions, practices, and processes.

Responsibilities:

The Gigamon Professional Services Engineer responsibilities include the following:
  • Gather and validate design and deployment requirements.
  • Define and articulate value proposition for improvements to Gigamon solution design, deploy and operational practice success and efficiency.
  • Provide advanced technical expertise to lead the discovery, definition, and application of solutions for visibility fabric network design, system design, deployment, operation, and usability for our products.
  • Lead solution implementation, testing, documentation, and pilot delivery.
  • Identify opportunities to exploit existing and prospective solutions, as well as review applicable of network visibility use-cases, security policies and procedures with the business.
  • Work closely with system architects to ensure business systems and applications meet security requirements in preparation for the end-user review; participate and contribute in Gigamon internal reviews.
  • Work closely with Gigamon and end-user technical teams to ensure developed tools, systems and applications meet appropriate security standards, policies, and procedures.
  • Work with other technical network visibility and security team members on policy compliance efforts in accordance with Gigamon, industry privacy and security regulations, and guidelines set forth by, Country, Federal and local laws, as applicable.
 

Desired skills/qualifications

  • Bachelor's or Master's degree in Computer Science or a related field.
  • 8+ years of hands-on experience in operational design and deployment of network management tools/application in wide scale networking and/or virtualized networking as applied to mobile networks / Service Providers/ Enterprise / government use-cases.
  • Strong working knowledge of network/element management and network security in mobile networks / Service Providers / Enterprise / government use-cases.
  • Working experience with Python, Java, C, REST APIs, practical application of SDKs is a plus.
  • Demonstrated very good knowledge in TCP/IP, L2/L3 protocols, IPv4, IPv6, QoS/CoS, SDN, NFV, SNMP.
  • Working knowledge of current virtualization software, tools, protocols, and standards, including vCenter, VMware ESXi/NSX-T, Microsoft Hyper-V.
  • Working knowledge of any public/private cloud environment: Amazon EC2, Azure, OpenStack / other cloud platforms
  • Demonstrated success in leading technical initiatives without formal authority.
  • Demonstrated success working with virtual teams.
  • Excellent English verbal and written communication skills.
  • Ability to handle high pressure situations with various key stakeholders and executives.
  • Excellent analytical and troubleshooting skills.
  • Ability to understand the risks and associated methods to recommend, implement and/or apply appropriate security controls.
  • In-depth knowledge of security defense principles – confidentiality, integrity, and availability – and how they apply to different technologies.
  • Practical Knowledge of Cybersecurity / Information Security standards and policies such as ISO 27001/27002, CIS, NIST, and others.

We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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