Customer Service Associate (CSA) - Tel Aviv, Israel

Sales   |   Tel Aviv

Customer Service Associate (CSA) - Tel Aviv, Israel

Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoices and customer and sales data, as well as providing administrative assistance and support to the Sales team. Also handling all aspects of sales (price quotations, product and licensing information, solicitation, negotiation, and problem resolution). 
Written and spoken English and Hebrew is a prerequisite.

Who You Are:

The Customer Service Associate is responsible for providing service to inbound customer inquiries that are service-related by providing information and solutions as well as troubleshooting. This role also is responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. Collaborates with sales team by providing administrative assistance and general support. The Customer Service Associate use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and vital to our team. 

Your Next Challenge:

  • Receive and process inbound sales queries from clients via the phone, email and online chat.
  • Sell to customers and engage them in discovery activities that determine customer their needs, suggests relevant products and services, and gathering relevant customer information.
  • Encourage and enable customers to self-serve. 
  • Process, track, code and manage invoices and internal reports in a timely and accurate manner.
  • Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
  • Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
  • Answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
  • Handle customer requests for service related to password resets, download issues, technical questions, etc.
  • Create research Customer Relationship Management (CRM) tickets.

What You'll Need:

  • Desired: 1 to 2 years relevant customer service experience.
  • Written and spoken English and Hebrew is a prerequisite.
  • Strong interpersonal, organisational and communication skills.
  • Strong attention to detail.
  • Relevant customer service experience and the ability to build and maintain relationships via telephone, email and online chat.
  • Strong desire to learn.
  • Salesforce CRM system experience desirable.

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Who We Are:

Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. 

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life. For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on FacebookTwitterInstagramLinkedInPinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery.

Getty Images is an equal opportunity employer and strongly supports diversity in the workplace. 

 

 

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