User Experience Researcher
Product & Customer Experience | Seattle
Who You Are:
You are a talented User Experience Researcher who enjoys working on a wide variety of projects, from sitting at your desk cranking out a survey to getting out in the field with customers. In fact, you are adept at using many research methods and are keen to further advance your research repertoire.
You have a natural curiosity and desire to deeply understand people and what makes them tick. That appetite for understanding drives you as a researcher. You can connect with the people you talk to, and draw from them their true feelings and reactions, by putting them at ease, actively listening and reacting to what they are saying, and uncovering their true thoughts.
You enjoy working in a highly collaborative environment where you can evangelize UX research and build strong partnerships. You love tough research questions and champion research-informed solutions
You have a passion for images and a belief in the power they have to tell great stories. You want to be part of moving the world with images.
Your Next Challenge:
This person will be responsible for designing and conducting user experience research and analyses that lead to genuinely actionable recommendations. They will be responsible for finding innovative ways to research customer issues, explain their findings and proposingrecommendations for change. This person is responsible for ensuring that research data are consistently and accurately gathered, broadly communicated and archived.
- This position will provide input into decisions that shape customer experience, optimization plans, site design and product development.
- Responsible for conducting user research, including methods such as: usability lab studies, ethnographic field studies, competitive evaluations, participatory design sessions, surveys, heuristic evaluations, cognitive walk-throughs and similar approaches.
- Use data from multiple sources (e.g. user research, on-site testing, VOC tools, business intelligence tools) to develop insights and recommendations for improving our site performance.
- Partner with product, product design, technology, and marketing communications to represents user needs and deliver meaningful changes for customers
- Create clear presentations which highlight the impact of the customer experience on business results, and impactful insights
- Participate in vendor selection as needed.
- Keep up to date with UX research techniques and emerging research tools.
What You'll Need:
- 1 - 3 years working in user experience research with demonstrated specific examples of impact, and experience working alongside Product Managers, Product Designers, and Developers.
- B.A. in Human-Computer Interaction, Human Factors, Psychology, or related social science, or equivalent graduate-level work; Masters degreeconsidered an asset.
- Specific experience and strength in qualitative methods preferred.
- Significant experience with multiple user research methodologies that span the product development life cycle from conceptualization to launch, such as lab studies, field research, iterative prototype testing, and surveys/questionnaires.
- Demonstrated experience with research design and statistical analysis including issues related to hypothesis testing – in particular sample size evaluation and confidence in results.
- Demonstrated ability to prioritize and manage multiple projects with varying degrees of complexity with significant financial implication.
- Strong written and spoken communication skills.
- Experience working with e-commerce and/or b2b businesses preferred but not required.
Who We Are:
Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography.