Customer Service Associate

Sales   |   Tokyo

Your Next Challenge:
 
• Receives and processes inbound sales queries from clients via telephone, email and online chat function.
• Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
• Encourages and enables customer to self-serve.
• Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
• Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
• Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
• Handles customer requests for service related to password resets, download issues, technical questions, etc.
• Creates research Customer Relationship Management (CRM) tickets

  • 見積もり、画像提供の準備、請求書発行処理、電話対応などの営業サポート
  • 新規や既存の顧客に対し、売り上げにつながる積極的な営業サポート
  • 担当営業が外出時の顧客対応
  • ニュース、スポーツ、エンターテイメントなどに精通する
  • 自社製品とサービスについての深い知識を身につける
  • ビジネス開発や契約交渉のサポートをする
  • 経理、法務やセールスオペレーションチーム等、社内での他部署との関係を育てる
What You'll Need:
 
• Desired 1 to 2 years relevant customer service experience
• Strong interpersonal, organizational and communication skills
• Strong attention to detail
• Strong customer service skills, and the ability to build and maintain relationships via telephone and email
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
  • 複数の業務を同時にこなせる(マルチタスクな)方
  • 業務に対し興味を持ち創意工夫ができる方
  • スピードがある環境の中で変化に柔軟に対応をしさらに提案ができる方
  • パソコンの基本知識がある方(インターネット、ワード、エクセル、パワーポイント、アウトルック、etc.
  • 基本的な電話対応ができる方
  • 写真・動画・音楽・報道に興味がある方
  • 顧客情報管理ソフト(CRM)の知識または使用経験があれば、尚可
  • 英語に興味がある方
  • 業種・職種未経験者、社会人未経験者、第二新卒も可
  • 2年以上の営業もしくは営業サポートの経験があれば、尚可
L1-POST

Who We Are:

Getty Images is the world’s leader in visual communication, with over 170 million assets available through its premium content site www.gettyimages.com and its leading stock content site www.istock.com. With its advanced search and image recognition technology, Getty Images serves business customers in more than 100 countries and is the first place creative and media professionals turn to discover, purchase and manage images and other digital content. Its award-winning photographers and content creators help customers produce inspiring work which appears every day in the world’s most influential newspapers, magazines, advertising campaigns, films, television programs, books and online media.

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique role of digital media in communications and business, and enabling creative ideas to come to life. For company news and announcements, visit press.gettyimages.com, and for the stories, innovation and inspiration behind our content, visit Stories & Trends http://stories.gettyimages.com/. Find us on Facebook at www.facebook.com/gettyimages and Twitter at https://twitter.com/GettyImages.


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