Guest Services Representative

Casino/Bingo/Hotel Penticton, BC


Position at Cascades Casino, Penticton

The Position:

Make each and every guest’s stay a great Gateway one!

 As a Guest Services Representative you will meet, greet and assist guests, answer inquiries, and provide solutions for any concerns.


A Great Fit, if You:

  • Are friendly, personable, and willing to go the extra mile to satisfy guest's needs
  • Like welcoming and talking with guests both on the telephone and in person regarding products, events and promotions
  • Can juggle multiple tasks, manage time well, and thrive in a fast paced environment
  • Have a smile and patience for everyone you meet and are tactful in dealing with sensitive matters
  • Can benefit from working flexible hours, evenings, and weekends


What You’ll Require:

  • Minimum 6 months experience in the guest services / hospitality industry
  • Excellent customer service skills, including demonstrated ability to be friendly, efficient, polite and patient
  • Serving It Right Certificate (In BC) / ProServe Certificate (In Alberta) to be completed prior to start date
  • Working knowledge of computer skills
  • Knowledge of additional languages or cultures an asset


Fast Track Internal Application Process:

  1. Go to
  2. Enter: Username “gateway” and password “growth”
  3. Upload: resume and/or cover letter
  4. Answer: Yes to question, “Are you a Current Gateway Employee?” And indicate: Which casino site you work at

Please Notify: Direct Manager/Supervisor as he/she will be contacted for a recommendation