Security Compliance Manager

Casino/Bingo/Hotel Edmonton, AB


Position at Grand Villa Casino, Edmonton

Job Type: Full-Time (Regular)

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is the largest and most diversified gaming company in Canada. Operating in British Columbia, Edmonton and Ontario, Gateway has over 6,100 employees and operates 26 gaming properties with 286 tables, over 9,800 slots, 57 restaurants and bars and 272 hotel rooms. As the selected service provider in Northern Ontario, Gateway will undertake two new planned builds in North Bay and Kenora.  Gateway is undertaking an ambitious growth strategy to dramatically improve the customer experience and attract new customers. This includes the development of proprietary casino and food and beverage brands like Match Eatery & Public House and Atlas Steak + Fish. This year Gateway is celebrating 25 years in the business of gaming and entertainment in Canada.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

The Position

We are seeking motivated and diligent professionals who believe in going the extra mile to provide the level of professionalism that Gateway is famous for.

The Security Compliance Manager is critical to the continued success of our operations. The primary goal of this position is to manage the security activities and ensure that customer service, security standards and policies and procedures are followed.

This dynamic role calls for a proven team leader with exceptional decision-making skills, and the ability to bring out the best talents of our staff members. The position requires a process-oriented individual with a 'hands-on' approach and good judgment skills under pressure.   With an excellent management talent the incumbent will undertake security initiatives and oversee the financial, human resources and supply needs.

Key Responsibilities

  • Ensures that all aspects of the Security department meet and or exceed the casino and regulators standards, policies and procedures. Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.
  • Supervises and participates in the security team activities and shifts by leading, training, mentoring, evaluating, and providing feedback as appropriate. Develops and supervises staff to achieve high levels of performance and customer service. Oversees the human resources issues, performance, safety and recruitment needs of the department
  • Conducts investigations, determines findings and informs to casino management, regulatory and police. Maintains building access and egress controls and ensures that department initiatives such as building evacuation, are coordinated with department and casino staff. 
  • Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for casino operations.
  • Liaises with the management team and participates in casino initiatives.
  • Contributes to the service standards and department budget.  Ensures scheduling and expenditures are controlled. 
  • Holds meetings with staff and their representatives

What You’ll Require

  • 2 years Security or comparable experience in a casino, military or police setting plus 1 year of supervisory experience
  • Completion of GSO training
  • Thorough knowledge of casino operations, gaming regulators policies and procedures as they pertain to casino and security operations
  • Proven leadership abilities
  • Working knowledge of word processing, spreadsheet software, email and internet browsers
  • Excellent English communication skills; both verbal and written.
  • Good observation skills and natural attention to detail
  • Proven record of good judgment under pressure
  • Working knowledge of Criminal Code of Canada an asset

What Is Next           

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!