Patient Service Specialist

Customer Service | Service clients London, Ontario


Description

Position at FYidoctors

FYidoctors is looking to hire a full-time Patient Services Specialist at our practice in London - Wharncliffe Rd N, ON. This team member will work a schedule of 20-40 hours per week, Mondays through Saturdays. The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

How You’ll Benefit

  • Comprehensive rewards package
  • Competitive salary and benefits
  • Rapid and continued growth, ensuring a constantly challenging and rewarding environment
  • A workplace culture where collaboration is fostered
  • Ongoing training and development opportunities

 

Responsibilities

  • Communication with patients including in person, by phone, and by email
  • Administering pre-testing services such as retinal digital imaging
  • Customer service activities including appointment bookings, prescription printouts, and billing and payments
  • Office administrative tasks including processing mail, filing, and faxing
  • Assistance with retail of eyewear products

 

The Successful Candidate

  • Passionate about customer experience; a great communicator who can provide exceptional patient care
  • Committed to excelling as a member of a high performing team
  • Able to multi-task in a fast-paced environment
  • Good computer knowledge, including Microsoft Office suite
  • Previous experience or knowledge of routine eye care an asset

 

About Us

FYidoctors is an exciting entrepreneurial company that started as a small group of 30 optometrists. In 12 years, we have grown to nearly 500 optometrists and opened 260 locations across the country. Today, as Canada’s fastest growing eye care provider and winner of Canada’s Best Managed Companies for 2020, our team of respected leaders from provincial and national optometric associations bring experience, dedication, and a commitment to the values that have long been associated with optometry. From our lab to our practices to our home office, we are committed to enhancing the lives of our patients and maintaining a positive, supportive environment where all our people can thrive and grow professionally and personally. Together, we proudly stand for the strength of the optometric profession and the preservation of patient care.

 

How to Apply

All applications will be sent to the attention of the hiring contact.

Alternatively, our careers page can be found here; https://fyidoctors.com/en/careers-page. Search Patient Services Specialist, and London - Wharncliffe Rd N when navigating the careers site. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.