Senior Solutions Engineer
Description
At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.
What we’re seeking:
In this in-person role, you will be required to report to our 610 N Morgan St Tampa, FL 33602 location to complete your work responsibilities.
What we need in you:
In this role, you will be customer facing and provide deep product and technical knowledge of Frontier portfolio. You will also interface with various Frontier engineering departments and product management teams to ensure proper solution design.
What you’ll do:
Sales Related Activities:
- Follows company sales methodology and processes
- Comfortable with and very willing to participate in any customer-facing engagement
- Actively lead or assist in all opportunities as assigned by Solutions Engineering management
- Develop and deliver effective convincing professional presentations at any level within an organization
- Drive incremental revenue by developing and maintaining key technical and business relationships that best position Frontier's capabilities and integrated value proposition
- From a technical perspective, and in coordination with your sales counterpart, manage the communication and internal cooperation of Frontier resources in Sales, Support, Operations, Legal, and the company’s executive team to drive sales success
- Maintain current knowledge of Frontier competitor’s offerings and be prepared to respond with differentiators (“value wedges”) for each opportunity
- Properly and accurately prepare and present a “technical handoff” for the customer’s solution from the Sales area to the company’s implementation/support teams
Discovery & Solution Design:
- Using a consultative selling approach, accurately identify customer business issues, determine customer desired outcomes, and design a technical solution that maximizes the use of Frontier products and services
Communication:
- Develop and maintain a positive internal and external working relationship
- Solid verbal and written skills (considered above average to excellent)
- Comfortably walk through a technical explanation verbally or on a whiteboard (e.g. not using PowerPoint)
Learning:
- Maintain a solid working knowledge of Frontier products and services, including any required internal or external certifications as defined by Solutions Engineering management
- Maintain familiarity and adherence to all Frontier methods and procedures
- Willing to actively mentor others in the organization
Administrative & General Expectations
- Successfully complete all assigned products, services, policies, and other training as assigned by management
- On-time completion of quarterly objectives (MBOs) and reports that may be assigned by management
- Track time/activities as may be defined by Solutions Engineering management
- Adheres to the company’s expense control policy
- Documents activities and other items in the company’s CRM system in a timely manner
- Meets all assigned deadlines especially as it pertains to deliverables to a prospect/customer
- Ability to travel is a base job requirement and varies by region. Travel may average 50% or more depending on the region size
What we offer:
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer include:
- Salary Range: $65,000 - $139,000
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
- Day one medical, dental, vision, and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Same-sex spouse and domestic partner benefits coverage
- 10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10k in adoption program assistance
What background you should have:
- At least two to three years of customer-facing experience, or equivalent, in the technology industry
- Significant experience including a background in commercial telecommunications
- Background in solutions selling managed services is preferred
- Experience in SD-WAN, Cloud (Google Cloud, Azure or AWS) etc. is a plus
- Proven track record of establishing and solidifying strategic relationships with key customers and partners, while representing suites of complex IT, IT services, and/or advanced availability solutions
- Ability to effectively analyze a customer/prospect’s business process, leveraging an understanding of end-to-end business models and sales
- Self-starter with experience leading medium to large deals
- Exhibited skill-set, capabilities, and hard-hitting determination to drive through actions in partnership with management/business unit partners
Qualifications:
- Bachelor’s degree in computer science or related area preferred but will consider applicants with equivalent work-related experience in a technical service or product support role with a minimum educational requirement of a H.S. Diploma or GED equivalent
- A minimum of 2 to 5 years supporting complex customer requirements assessment and solutions development
- A minimum of two years of technical services, pre-sales support experience or equivalent
- Ideally at least two years of telecom, managed hosting services (especially focused on disaster recovery), networking experience, or equivalent.
- Solid project management skills with the ability to prioritize multiple complex projects is required
- This role requires effective listening, written & verbal communication skills
- Effective presentation skills to all levels – ideally proven CxO level presentation expertise
- Must have a valid state driver’s license and clean driving record
Technical Skills - Required:
- Solid working knowledge of TCP/IP networking, IPv4 and 6, etc.
- LAN, WAN (including SD-WAN), and security design
- Infrastructure: Network, non-circuit designs/wireless, VPN, IP(Subnet) addressing/VLAN, load balancers, IDS/IPS, switches, routers, etc.
Technical skills – additional desired skills:
- Active certification in Google, AWS or Azure Cloud services preferred
- Active certification in MEF/Ciena (Ethernet)
- Disaster Recovery in the Cloud is desirable
- Solid working knowledge of cloud-based disaster recovery strategies and methodologies is preferred.
- Managed Hosting Services delivery, technologies, and concepts.
- Network security methods, appliances, and systems.
- Understanding/experience with a commercial CRM system such as Salesforce, SAP, Siebel, SugarCRM, etc.
- Understanding/experience with Microsoft Office products (Word, Excel, PowerPoint, etc.)
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.