Transportation Operations Manager

Transportation Long Island City, New York


Recipe for Success –

The Transportation Operations Manager is responsible for the daily operations of the Transportation Department. The responsibilities include labor analysis and schedule coordination, developing and coaching delivery teams, manage costs and service performance through field audit. Ensures that there are no transport inefficiencies and confirm administrative tasks are completed in a timely and accurately manner.

Key ingredients – 

  • Support and uphold all policies and procedures are adhered to at all times
  • Sustains expert knowledge of business goals and objectives, products and services for the route operation
  • Creates and executes proactive steps to reduce credits and customer complaints
  • Achieves overall consistency throughout the cross-dock operation
  • Sustains and manages delivery cost while maintaining service levels
  • Actively manages the timely response of all on-road operations, customer relations, and employee interactions
  • Executes projects to reduce customer credits and returns
  • Upholds and achieve department employee hours and overtime are managed in an effective manner (according to budget)
  • Manages and coaches Administrative Support Staff to acceptable performance levels
  • Manages departmental employee hours in an efficient and effect manner according to budget
  • Ensures effective communication of job accountabilities, objectives and performance feedback
  • Coaches, trains, and organizes workforce to have them capable of maintaining high service levels
  • Supports and encourages reward and recognition programs in the department
  • Plans and creates steps that lead workforce to being highly skilled, satisfied, and engaged 
  • Sustains and monitors performance management issues within the department
  • Supports and encourages employee involvement throughout the department
  • Ensures consistent and quality decisions are made at dispatch
  • Achieves and sustains budgeted service level results (Satisfaction, On-Time, Complaints, etc.)
  • Creates, supports and coaches to ensure a culture focused on customer satisfaction   
  • Responsible for promptly addressing and resolving problems/complaints filed by the community
  • Actively participates in community events and supports marketing initiatives aimed at community development
  • Support and sustains relationships with customers and the community
  • Ensures that employees maintain the pulse (competition, growth, sales, customers, events, etc.) of the community
  • Supports the recruiting process by conducting interviews and road tests on a need basis
  • Actively supports and maintains high levels of morale in employees within the department
  • Upholds, promotes and demonstrates an environment of honesty, integrity and candor through open lines of communication
  • Ensures delivery of feedback, encouragement and expectations are clear and concise

Add to the mix –  

  • Bachelor’s Degree in related discipline with specialized leadership training and/or demonstrated capability to perform job responsibilities through previous experience and education;
  • Minimum ten (10) years’ work experience
  • Minimum three (3) years managerial experience
  • Minimum five (5) years transportation and or dispatching experience
  • CDL A or B license preferred

Add dash of – 

  • Ability to communicate well with others
  • Ability to build strong internal/external working relationships with the company and within the community
  • Goal oriented work ethic with high standards for quality performance
  • Strong coaching skills and analytical aptitude
  • Highly organized and efficient with administrative tasks
  • Clear and consistent decision maker