Sr. Operations Planning Analyst

Planning and Process Improvement Bronx, New York


Key ingredients

• Forecasting seasonal trends in customer order mix and adjusting fulfillment plans accordingly.
• Analyzing and planning of hourly employee staffing, productivity and overtime levels across operational departments.
• Interfacing with Operations Managers, Finance, and Operations Planning to drive discussions around staffing levels and opportunities for operational improvements.
• Using FreshDirect’s operating and business intelligence reporting platforms (e.g., SAP, Business Objects, Power BI, MS Excel) to analyze production, labor and financial data, and build tools to better support productivity improvements.
• Serving as subject matter expert for operations working with Marketing and Transportation partners.
• Identifying opportunities to improve operational processes through productivity data.
• Coordinating with Operations Managers, FreshDirect IT and Process improvement team understand new project implementations, and their impact to FreshDirect’s labor models.
• Providing reporting support to plant managers on an ad-hoc basis.

Add dash of –

• BA/BS in Operations Research, Industrial Engineering, Supply Chain Management, or Business and/ or demonstrated capability to perform job responsibilities through previous experience and education.
• Three - Five (3- 5) years of experience in highly analytical positions with increasing responsibilities.
• Advance expertise in MS Excel or other analytical tools.
• Prior work experience in operations, logistics, warehousing or manufacturing, preferred.
• Working knowledge of SAP or like ERP system, preferred.
• Experience analyzing labor rates using a method of motion studies, preferred.
WARNING: Our food is processed in a facility that does not contain people who are toxic, rude, disrespectful, arrogant, egotistical, self-promoting, inconsiderate, or mean-spirited.

About FreshDirect:
FreshDirect is a food tech company and the Northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City and Philadelphia metropolitan areas, and the greater D.C. metropolitan area. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. In 2016, FreshDirect expanded its portfolio in NYC with the launch of FoodKick, an on-demand business that caters to the needs of urban dwellers with a curated selection of fresh food, alcohol, and essentials—all delivered within an hour. Launched in 2002, FreshDirect is a privately held company headquartered in Long Island City, NY. For more information, visit or

Our company aspires to be a valued corporate partner in all communities in which it serves, and works extensively with dozens of charitable and community partners.

Why choose FreshDirect?
We are an innovative Food Technology company offering an environment where you can grow a career and feed your future and have fun while doing it! Great people deserve great benefits and we go above and beyond!

Wait, there’s more! Check out our #workperks:
Working here is pretty much as cool as you’d imagine - lots of food, lots of energy, and a whole lot of happy hours.
• Flexible and generous PTO plan
• 20% discount on FreshDirect and FoodKick plus an employee at-cost food program (FD Market)
• Thirsty Thursdays, book club, monthly birthday breakfasts, and other happy hours
• Wellness programs like weekly meditation, yoga, and Zumba, and monthly manicures and massages
• Monthly Lunch & Learns covering things like “The Very Best Cheese and Wine”
• We have a 24-hour shuttle service that runs back and forth to the subway
• We offer up to $5000 per hire as a referral bonus
• Summer barbecues and annual company picnic for friends and family

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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because he or she is disabled, a disabled veteran, or a veteran of the Vietnam era, provided he or she is qualified and meets the requirements established by FreshDirect for the job