Customer Support Agent - FoodKick

Customer Service Long Island City, New York


Description

Position Summary: 

FreshDirect's new business extension, FoodKick, is looking for a creative, positive, engaging, quick, and solutions-oriented Customer Support Agent. You’d be working directly with our Dispatch and Delivery teams, Fulfillment Center and Customer Service department, and reporting directly into the Site Manager. WE ARE LOOKING TO HIRE FOR BOTH OUR BROOKLYN SITE AND OUR MANHATTAN SITE.

We are looking for night owls: you should be able to work late evenings and weekends. Does this sound like you? Read on!

Why choose FoodKick?
  
We are an innovative Food Technology company offering an environment where you can grow a career and feed your future.
 

Summary: We’re looking for a creative, positive, engaging, quick, and solutions-oriented Customer Service Agent (SideKick) to support our rapidly expanding business. We need this partner for both our customers and for our internal teams. You’d be working directly with our Dispatch and Delivery teams, Fulfillment Center and Customer Service department, and reporting directly into the Site Manager. This is a newly created role that’ll offer an outstanding opportunity to be in integral part of an innovative food company.

Ideal candidates must be able to work late evenings and weekends.

What does a SideKick do?  

  • Instant-message chat with customers to solve a variety of order related issues, providing support through real time information from the field
  • Handle difficult situations professionally and with empathy to maintain (and help build!) a great customer relationship
  • Call customers to resolve open issues, and monitor/oversee real-time issues until they’re resolved
  • Take ownership of routine problems, and escalate high-risk problems
  • Work effectively within the team by sharing ideas, making recommendations, and supporting decisions to help meet team goals
  • Complete tasks according to current policies and procedures

Our Customer Support Agents Must-Haves:

  • Two (2) years of Customer Service experience, including email communication
  • A high school diploma or GED equivalent
  • Speedy typing skills (approx. 40 words per minute)
  • Top-notch written and verbal communication skills are a must, plus great phone and chat presence—we’re looking for someone who shines!
  • Working knowledge of Microsoft Office Suite with experience in Excel
  • Willing to work a flexible schedule

More About You:

  • Proven ability to be creative, resourceful, proactive, and innovative
  • Must be detail orientated and organized with a focus on teamwork, process management, and follow up
  • This role is chat box and text savvy, so we’re looking for someone fun yet professional
  • You should enjoy (and thrive!) in a fast-paced, ever-changing environment. Every day will be different!
  • Big plus if you have experience in a new business or start-up environment
  • Prior dispatch/transportation experience is helpful
  • Bilingual? Not required but awesome to have


Disclaimer
: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization changes. 

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex,  gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status,  or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because he or she is disabled, a disabled veteran, or a veteran of the Vietnam era, provided he or she is qualified and meets the requirements established by FreshDirect for the job.