Packaging Supervisor

Production - Food and Raw Manufacturing Long Island City, New York


Recipe for Success:


  •     Identify and manage order fulfillment workload, processing, packaging and production requirements and resolve problems within span of control to the standards set by the Production Manager and company
  •     Manage staff schedules in accordance to budget and/or business needs by utilizing the staffing model designed by department (where necessary)
  •     Resolve employee grievances and concerns and partner with HR on high level investigations
  •     Identify, hire and train talent for the department including but not limited to coaching, training, scheduling, disciplinary functions, oversee & drive matrixes and standards of continued excellence
  •     Ensure follow through and compliance with: Food Safety, Safety Compliance and FD’s policies around quality
  •     Guide, Direct and Motivate staff around performance management and labor planning
  •     Help identify areas of improvement, oversee & implement new processes and action plans, document and drive accountability accordingly with the partnership of Sr. Mgmt
  •     Oversee usage and handling of all equipment and machinery used in the department; including safety, PM’s and report all issues immediately
  • Ensure that all employees are meeting statistical targets and provide action plans for those that fall below expectations
  •     Support and participate various company projects, initiatives and programs as needed. 

Key Ingredients:

  • High School diploma/ and or equivalent and demonstrated capability to perform job responsibilities through previous work experience and education
  • 4-6 years of food production in a supervisory position required
  • Previous packaging, culinary production or catering a must
  • English Required Bilingual preferred in English and Spanish.
  • NYC Food Protection Certificate or equivalent
  • Bilingual English / Spanish a plus                       

Add dash of:

Knowledge of Microsoft Office, including Outlook, Excel, and Word

  • Knowledge of production systems software and ability to learn tasks related to work in SAP
  • Effective time management and prioritization skills, multi-tasking skills in a fast paced environment
  • Proven ability to lead, train and develop a team
  • Strong communication skills both written and oral with staff, peers and supervisors
  • Knowledge of food preparation and presentation methods, techniques, and quality standards.
  • Knowledge of department production processes, materials and production techniques
  • Principles and procedures of personnel Recruiting, Selection and Training
  • Active Learning, Listening Skills and Critical Thinking Skills to find effective solutions for any problems that arise
  • Ability to manage, motivate and lead during periods of change and disruption
  • Ability to counsel and discipline in a positive ‘change behavior” atmosphere
  • Food production, sanitation, GMP’s, food safety knowledge and HACCP a plus
  • USDA food manufacturing experience a plus
  • Able to work a flexible schedule/ Cover various shifts
  • Work in a cold environment
  • Able to lift up to 50lbs.


WARNING: Our food is processed in a facility that does not contain people who are toxic, rude, disrespectful, arrogant, egotistical, self-promoting, inconsiderate, or mean-spirited.


About FreshDirect:

FreshDirect is a food tech company and the Northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City and Philadelphia metropolitan areas, and the greater D.C. metropolitan area. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. In 2016, FreshDirect expanded its portfolio in NYC with the launch of FoodKick, an on-demand business that caters to the needs of urban dwellers with a curated selection of fresh food, alcohol, and essentials—all delivered within an hour. Launched in 2002, FreshDirect is a privately held company headquartered in Long Island City, NY. For more information, visit or


Our company aspires to be a valued corporate partner in all communities in which it serves, and works extensively with dozens of charitable and community partners.


Why choose FreshDirect?

We are an innovative Food Technology company offering an environment where you can grow a career and feed your future and have fun while doing it! Great people deserve great benefits and we go above and beyond!


Wait, there’s more! Check out our #workperks:

Working here is pretty much as cool as you’d imagine - lots of food, lots of energy, and a whole lot of happy hours.

  • Flexible and generous PTO plan
  • 20% discount on FreshDirect and FoodKick plus an employee at-cost food program (FD Market)
  • Thirsty Thursdays, book club, monthly birthday breakfasts, and other happy hours
  • Wellness programs like weekly meditation, yoga, and Zumba, and monthly manicures and massages
  • Monthly Lunch & Learns covering things like “The Very Best Cheese and Wine”
  • We have a 24-hour shuttle service that runs back and forth to the subway
  • We offer up to $5000 per hire as a referral bonus
  • Summer barbecues and and annual company picnic for friends and family


Click to explore careers and life @ FreshDirect


Learn more @FreshDirect on Twitter, Instagram, Facebook, YouTube! 


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because he or she is disabled, a disabled veteran, or a veteran of the Vietnam era, provided he or she is qualified and meets the requirements established by FreshDirect for the job