Senior Director of Operations-Day Shift

Management - Outbound Operations Long Island City, New York



Recipe for Success The Director, Operations is responsible for the planning and management of Freshdirect’s operations inclusive of both inbound and outbound operations, ensuring the highest level quality of service to our customers provided by our associates, while supporting the policies, goal, and objectives of the company.


Key ingredients

  • BA/BS in Management, Logistics, Engineering or a related field
  • Seven plus (7+) years experience in management roles with increasing responsibilities
  • Prior work experience in an operation, logistics, warehousing or manufacturing environment
  • Previous exposure to, and demonstrated success in, a high-growth business environment
  • Able to work a flexible schedule/ Cover various shifts
  • Able to lift up to 50lbs
  • Must wear non-slip resistant shoe
  • Working knowledge or experience with warehouse management systems, labor management systems, and enterprise resource planning systems
  • Effective time management and prioritization skills
  • Proven ability to lead, manage, and motivate periods of change and disruption, fosters a culture of continuous improvement
  • Ability to counsel and discipline in a positive ‘change behavior” atmosphere
  • Ability to communicate clearly and concisely both written and oral with people at all levels and from various backgrounds
  • Active Learning, Listening Skills and Critical Thinking Skills to find effective solutions for any problems that arise
  • Strong analytical and problem-solving skills
  • Knowledge of Microsoft Office, including Outlook, Excel, and Word
  • Must embody and demonstrate company values and culture


WARNING: Our food is processed in a facility that does not contain people who are toxic, rude, disrespectful, arrogant, egotistical, self-promoting, inconsiderate, or mean-spirited.



Who is FreshDirect?

Launched in New York City in 2002, FreshDirect is a leading online fresh food grocer delivering farm-fresh foods and brand-name groceries directly to the doors of customers throughout five Northeastern U.S. states, including New York City and Philadelphia. We are committed to sourcing the freshest and best-tasting meat, fish, produce and specialty items through direct relationships with suppliers, growers and farmers around the world, and its in-house team of chefs and bakers produce a wide selection of freshly-made meals, baked goods and more.

FreshDirect “At the Office” delivers the same high-quality food with expanded product offerings and services for corporate clients. In 2015, FreshDirect expanded its portfolio with the launch of FoodKick, a mobile-first food business that connects consumers to the freshest, tastiest finds in food, drinks, and lifestyle essentials all delivered within an hour.

Our company aspires to be a valued corporate partner in all communities in which it serves, and works extensively with dozens of charitable and community partners.


Why choose FreshDirect?

We are an innovative Food Technology company offering an environment where you can grow a career and feed your future and have fun while doing it! Great people deserve great benefits and we go above and beyond!


Wait, there’s more! Check out our #workperks:

Working here is pretty much as cool as you’d imagine - lots of food, lots of energy, and a whole lot of happy hours.

  • Flexible and generous PTO plan
  • 20% discount on FreshDirect and FoodKick plus an employee at-cost food program (FD Market)
  • Thirsty Thursdays, book club, monthly birthday breakfasts, and other happy hours
  • Wellness programs like weekly meditation, yoga, and Zumba, and monthly manicures and massages
  • Monthly Lunch & Learns covering things like “The Very Best Cheese and Wine”
  • We have a 24-hour shuttle service that runs back and forth to the subway
  • We offer up to $5000 per hire as a referral bonus
  • Summer barbecues and and annual company picnic for friends and family


Learn more @FreshDirect on Twitter, Instagram, Facebook, YouTube! 


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because he or she is disabled, a disabled veteran, or a veteran of the Vietnam era, provided he or she is qualified and meets the requirements established by FreshDirect for the job.