Taproom Beer Server

Customer Service San Francisco, California


Description

Our Ferry Building kiosk is Fort Point’s first retail location, selling beers by the glass and hot dogs and soft pretzels for our micro-beer garden; as well as six packs, growlers and merchandise to-go. Great opportunity for baristas, cafe, or retail workers looking to get experience with craft beer. 


PRIMARY DUTIES/RESPONSIBILITIES:


  • Professionalism; keep good relationships with guests, colleagues and our neighbors and enthusiastically represent Fort Point Beer Company to the public
  • Develop a strong understanding of Fort Point’s beers, the company, and it’s culture, and the ability to communicate this to our guests
  • Hospitality; maintain a guest-first mindset; our goal is to ensure our guests leave excited about Fort Point
  • Pour glasses of beer with attention to detail; ensuring proper head retention and volume.
  • Complete transactions in point-of-sale system, and accurately handle cash
  • Change and organize kegs; clean draft lines as required
  • Prepare and serve food as required

KNOWLEDGE/EXPERIENCE/EDUCATION REQUIRED:

  • High school diploma or GED
  • Customer-oriented job, internship, or volunteer experience
  • Must be 21 years of age or older at the time of application

 

REQUIRED SKILLS/TRAITS:

  • Love of hospitality and commitment to genuine engagement with our guests
  • Courteous, professional, and polished
  • Attention to detail and ability to communicate with guests and colleagues effectively
  • Ability to communicate promptly and thoroughly with management via email and/or phone

 

KNOWLEDGE/EXPERIENCE/EDUCATION PREFERRED:

  • Experience in basic food prep
  • Experience as beer server/bartender
  • Knowledge of beer and beer industry
  • Knowledge of draft systems

 

PREFERRED SKILLS/TRAITS:

  • Knife skills
  • Proficiency with Square POS
  • Proficiency with iOS

 

EXPECTED HOURS OF WORK:

  • Schedule TBD depending on needs of business and individual availability, but generally:
    • Mornings, afternoons, and evenings required (no late nights)
    • Some holidays required
    • Weekends required

EQUIPMENT OPERATION/SKILLS:  

  • Smart phone, tablet, and associated apps
  • Point of sale system
  • Draft system
  • Food warmers and coolers

WORK ENVIRONMENT:

  • Customer service-oriented taproom and retail store
  • Standing or walking for duration of shift
  • Pace can range from relaxed to very fast

BENEFITS (Applies only to full-time associates)
  • Paid Time Off
  • Paid company holidays
  • Health Care: 100% Employer contribution to Kaiser Silver plan and 50% for Dependents
  • Supplementary: Eligible for Dental, Vision, and Life group plan
  • Commuter benefits
  • Discounted Planet Granite or other Gym membership
  • Beer and Food benefits