Service Arrangements Rep I

Customer Service Burbank, California

In this vital role, Service Arrangements Representatives are responsible for:

  • Meeting with families and visitors to effectively answer questions or resolve problems.
  • Assisting with processing and filing Death Certificates, Internment/Cremation Permits, obituaries and memorial tributes.
  • Collecting information and creating client family files.
  • Coordinating paperwork, answering telephones, filing, and data entry.
  • Collaborating with other functional departments to ensure guest needs are met and resolved.
  • Covering Reception Desk and Information Booth when needed.

Because of the need to provide service to our families seven days a week, the schedule includes every other weekend and some holidays, 7:30 am to 5:00 pm. Service Arrangements Representatives are provided a professional uniform that includes a blazer, skirt/pants and blouse.  We also provide dry cleaning.

We Offer an Outstanding Compensation and Benefits Package, Which Includes:

  • Medical/Dental/Life Insurance
  • Paid Vacation and Paid Absence Plan
  • Long Term Disability
  • 401(k) with a matching contribution plan
  • Flexible Spending Accounts
  • Tuition Reimbursement

This individual will serve families and visitors compassionately, promptly and professionally, and must be understanding and respectful of the nature of our business. Qualifications:

  • Strong Customer Service experience
  • Minimum of 2-years in an administrative role is required.
  • Have basic knowledge of Word and Excel
  • Type 45/wpm
  • Have proficient and effective written and oral communication skills.
  • Ability to work in a fast paced, strict deadline, time sensitive environment.
  • High school diploma/G.E.D.
  • Bilingual-Spanish preferred

    Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.