Key Account Manager - UK Field Based Role London

Business Development and Sales Redhill, Surrey


We are looking to hire a Key Account Manager. This will be a field based role. From time to time you will be required to attend meetings at our office in Redhill


This is a sales role with primary relationship management responsibility for one or more key customers with operations spanning more than one country. The role holder will work closely with Key Account Managers outside their customers’ headquartered country to provide end to end relationship management and sales support.



The Fintrax Group is a Financial Services Company that specialises in tax refunds, multi-currency payments, credit card processing and point of sale technologies.  Employing over 1000 people worldwide, Fintrax provides international shoppers, merchants, card acquirers and banks with an expanding range of services, increasingly leveraging the latest mobile technologies.

Fintrax works with some of the most desirable luxury and retail brands in over 55 countries.  The company has been on a strong growth trajectory, experiencing growth in revenues of over 20% and growth in profitability of over 30% annually since July 2011.  This growth is set to continue with ambitious plans to double the business in 3 years and treble it in 5 years.  These growth plans are based on a strong business model underpinned by megatrends such as the expansion of middle classes in emerging markets, growth in international travel and increasing luxury consumption.

Key Account New Sales

  • Lead and manage Key Account new business development by managing the Sales pipeline and delivering new business prospects
  • Manage the sales process. Ensure the CM is kept fully informed of all the sales and customer service issues and review regularly.  Seek ways to develop and implement changes where necessary
  • Communicate weekly with the key stakeholders to give feedback on sales activity to the extent these affect their areas of responsibility.
  • Ensure all actions from these meetings are achieved within the agreed timescales;
  • Keep abreast of all competitor activity and market place opportunities to ensure that the Company remains competitive and ahead of the game in all aspects of the market
  • Lead and manage the delivery of Key Account Plans
  • Lead meetings with Key Accounts and drive Key Account relationships
  • Develop Key Account plans for allocated Key Account and ensure plans are correctly completed with the following characteristics. Plans are up-to-date;
  • Specific objectives and actions in each plan are well specified and are measurable
  • Objectives and actions create new business opportunities and foster solid long term relationships with key accounts
  • Communicate weekly with the key stakeholders to give feedback on Key Account issues to the extent these affect their areas of responsibility. Ensure all actions from these meetings are achieved within the agreed timescales

Knowledge & Experience

  • Proven track record of delivery in finding new business and developing existing business accounts
  • Conversant with sales administration process and CRM systems
  • Knowledge of latest sales techniques and developing a sales pipeline
  • Networked and customer focussed


  • Fluent written and spoken English in additional to native language
  • Numerate
  • Fully proficient in MS Office
  • Confident communicator, presenter and relationship builder
  • Knowledge of luxury retailing or IT within Retail desirable;
  • Knowledge of Card Acquiring or Retail EPOS systems desirable

Key Competencies

  • Evidence of resilience, drive, self-control
  • High standard of personal presentation
  • Display integrity, reliability and strong interpersonal skills
  • Proven ability to drive through sales
  • Excellent communicator and presenter
  • Enjoy working in a changing environment and tolerate a degree of ambiguity
  • Willing to travel on a national and international basis