Airport Cash Refund Desk Officer

All of Refund Milan, Italy



Job description

Airport Cash Refund Desk Officer Italy                      

Milan, Malpensa Airport


Reporting to: Refund desk manager


The Fintrax Group is a Financial Services Company that specialises in tax refunds, multi-currency payments, credit card processing and point of sale technologies.  Employing over 1000 people worldwide, Fintrax provides international shoppers, merchants, card acquirers and banks with an expanding range of services, increasingly leveraging the latest mobile technologies.


Fintrax works with some of the most desirable luxury and retail brands in over 45 countries.  The company has been on a strong growth trajectory, experiencing growth in revenues of over 20% and growth in profitability of over 30% annually since July 2011.  This growth is set to continue with ambitious plans to double the business in 3 years and treble it in 5 years.  These growth plans are based on a strong business model underpinned by megatrends such as the expansion of middle classes in emerging markets, growth in international travel and increasing luxury consumption.



Job purpose


To provide refund services to tourists as well as 1st level support during refund processes, delivering a consistent high levels service in line with company policies and procedures.



Key responsabilities


o   Provide refund services tourists in an always professional and friendly manner at the airport customer refund desk. Investigate and resolve their direct queries and any escalated cases, accompany the tourists during the tax refund processes. Explain all refund procedures in an easy to understand way.

o   Represent the company in the face to face contact with our tourists, create an excellent long lasting impression for tourists.

o   Contacting with the local Customs office in matters of daily business, communications.

o   Undertake any general administrative task as assigned by the Refund desk manager.

o   Engage in the administration of the internal post including the collection of forms and our drop boxes



The ideal candidate:

o   3- 5 years working experience in a comparable position (finance industry)

o   Experience in cash handling and relevant procedures

o   Ability to work in customer- facing roles

o   Excellent communication and interpersonal skills

o   Reliable, team player and hands on mentality

o   Fluency in written and spoken English; Chinese, Russian are mostly welcomed.