Fraud Investigator

Compliance Redhill, Surrey


Fintrax International Payment Systems (FIPS) is seeking to recruit a Fraud Investigator. The business is going through a period of change and investment in people, process and infrastructure. The sector(s) they work in stay still for no one – they believe that a solid base for growth is required in order for the business to be able to take advantage of the undeniable market opportunity they are presented with.

Risk is considered pivotal to the business and a strong risk function will support the continued development of the business. The Company is looking to achieve a shift in emphasis in their approach to Risk to a more holistic and broad based approach to risk management.

The successful individual will support the Head of Risk and Disputes with the support and development of FIPS’ risk and dispute operational teams and systems across the payments spectrum.

The Fraud Investigator will be expected to engage across the business, building relationships with key internal stakeholders and provide some assurance that the risk agenda is being effectively managed throughout FIPS’ acquiring operations.

Key Responsibilities / Purpose
• Conduct risk-based investigations on fraud alerts escalated by the fraud system in a swift and efficient manner;
• Manage their own caseload, ensuring the appropriate actions are taken on each case in a timely manner;
• Ensure all regulatory and Scheme mandated actions are completed in a timely manner, such as raising SARs, adding merchants to Scheme watch lists etc.
• Provide input to system rule changes, based on fraud trends and events identified during the investigation process;
• Assist in the defence and prevention of Visa and MasterCard chargebacks & payment disputes for FIPS merchants;
• Assist in the development of appropriate fraud review processes
• Support the wider Fintrax fraud team with their fraud review process, where required;
• Support the development of a Risk Management Framework within the business and play a key role in the identification and management of risk issues on behalf of the Group;
• Compiling and reporting fraud information to senior management as directed by the Head of Risk and Disputes;
• Report regularly to key stakeholders on the status of fraud investigations and the development of the Group’s fraud risk profile;
• Work closely with peers to mould a high achieving, well controlled organisation which can achieve targets safely;
• Liaise with Internal Audit, Finance and Operations as required and as appropriate;
• Support the development and implementation of a risk management strategy in support of the Group’s strategy;
• Working under the direction of the Head of Risk and Disputes, ensure risk management continues to be a part of the DNA of the business – embedding a positive culture of confident and informed risk taking through training, communication and promotion of the agreed risk framework;
• Do their part to ensure that all activities comply with relevant legislation and regulation.

Key Attributes and Skills
Cultural and personality fit will be crucial. Strong personal presence and leadership style combined with a confident and hard-working approach are critical to the success of this role.
The appointed candidate must be technically capable, commercially astute and possess the ability to inspire and influence people at all levels. They will be highly analytical with strong attention to detail.
The successful candidate will not only be highly motivated and solutions oriented, they must also exhibit high levels of honesty and integrity. They will be resilient and able to manage multiple and conflicting demands while maintaining high personal performance. They will be willing to challenge the Senior Management Team on key decisions as appropriate. Candidates must be able to demonstrate a genuine interest in and passion for the business.
He or she will have a demonstrable track record of success as a Risk professional in a well-regarded business of scale and complexity with experience of the appropriate aspects of an established Risk function as appropriate to the role. In addition to being a self-starting yet naturally organised individual, with good emotional intelligence, the new Fraud Investigator will have:
• Strong academic record, preferably to degree level, supported by any relevant sector related and / or professional qualifications;
• Appropriate level of knowledge and experience of best practice fraud risk management and governance frameworks and methodologies;
• Ideally 12 months of first or second line fraud risk experience;
• Experience of working in Financial Services or Payments and a knowledge of card scheme rules related to compliance, risk and disputes, is a pre-requisite
• Ability to act as a ‘business partner’ to the organisation and not purely fulfil a box ticking mandate; the ability to provide strategic, analytical and business support;
• Excellent communication skills with the credibility to gain respect internally and, to the extent appropriate to the role, externally with people at all levels;
Language Skills: French highly desirable, other european languages helpful.