HR Business Partner

Human Resources Galway, Ireland


We have an exciting opportunity for a HR Business Partner to join our team in Galway, Ireland 

The Fintrax HR Business Partner role works with the central Group HR functions to ensure first class HR service is delivered locally to the relevant country / region. The role would offer a fantastic opportunity to get involved in all aspects of HR and reports directly to the Group HRD.

Company Information

The Fintrax Group is a Financial Services Company that specialises in tax refunds, multi-currency payments, credit card processing and point of sale technologies.  Employing over 1000 people worldwide, Fintrax provides international shoppers, merchants, card acquirers and banks with an expanding range of services, increasingly leveraging the latest mobile technologies.

Fintrax works with some of the most desirable luxury and retail brands in over 45 countries.  The company has been on a strong growth trajectory, experiencing growth in revenues of over 20% and growth in profitability of over 30% annually since July 2011.  This growth is set to continue with ambitious plans to double the business in 3 years and treble it in 5 years.  These growth plans are based on a strong business model underpinned by megatrends such as the expansion of middle classes in emerging markets, growth in international travel and increasing luxury consumption.

Key Responsibilities


  • Build and maintain strong working relationships with internal clients;
  • Develop and utilise a deep understanding of the local client group, e.g. what they do, the commercial levers, their strategic priorities, pipelines of potential work etc. to deliver the best service possible;
  • Provide support, trusted advice and challenge to local clients;
  • Deliver local people strategy;
  • Operate within the parameters of the agreed people plan to deliver the requirements of the function;
  • Assist in the delivery of HR projects and change initiatives to support the people strategy and the function people plan;
  • Analyse management information to identify local themes and trends, suggest HR interventions to address these and act accordingly;
  • Champion the business culture, values and D&I agenda in all activities;
  • Manage the consistent delivery of the performance management, salary and bonus, and talent management review locally;
  • Work with Group HR colleagues to ensure HR policy is implemented consistently and effectively;
  • Work closely with the recruitment and resourcing team to ensure that they understand the future requirements of the client group;
  • Advise on the structure of packages to be offered to new hires;
  • Resolve and advise on complex and/or high risk people issues to deliver commercial and pragmatic outcomes;
  • Provide coaching support to others (e.g. business leaders) in effective people management;
  • Provide HR support in company-wide restructuring / acquisitions / ER initiatives;
  • Proactive collaboration with other HR team members;
  • Liaise with other Group Function teams (Recruitment and Learning) to provide a seamless service to the client group


Experience Required


  • Deep and Broad HR Knowledge (CIPD qualification or equivalent)
  • Demonstrate commercial acumen and understanding of the business
  • Ability to work autonomously, with minimal oversight to deliver agreed people plans
  • Strong influencing and client relationships skills to establish credibility
  • Proven track record of working in a collaborative way
  • Exposure of working highly complex and matrixed environment


Areas of Competence


  • Emergency Responder
  • Strategic Partner
  • Operations Manager
  • Employee Mediator