Manager, Internal Communication (Chicago/Hybrid)

Communication Chicago, Illinois


Work. Serve. Thrive.

Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

Feeding America is the nation’s second largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger. Learn more about Feeding America here.

This position is based out of Feeding America’s new office location in the heart of downtown Chicago. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2-3 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.

The Opportunity

The Manager, Internal Communication will use the power of strategic communications to effectively communicate with employees of Feeding America to increase awareness, build understanding, support collaboration and increase transparency. Help develop and execute on an internal communications plan to share timely and relevant information through the most effective channels. Work cross-functionally with departments to communicate important enterprise-wide updates and propose creative and effective ways to share information cross-functionally to help power up efforts to end hunger in America.

Salary: $67,000 - $85,000+ Based on Experience 

  • Work closely with Feeding America’s Director, Internal and Network Communication to ensure an internal understanding of how we are achieving our strategic priorities and ultimate vision of an America where no one is hungry.
  • Focus on the ease of access to information for staff. Identify opportunities to simplify, streamline and synchronize
  • Work collaboratively across departments and provide presentation and communications support for leadership as they share announcements with the organization.
  • Help organize and manage engaging monthly hybrid meetings accessible to all staff, FANO Coffee Talks hosted by executive team members, and All Staff Meetings in partnership with Human Resources to foster connection, collaboration and information sharing across Feeding America.
  • Help develop and input on internal communication processes, training and sharing of best practices for staff.
  • Working closely with Human Resources, review and edit bi-weekly internal newsletter sent to staff.
  • Write and edit communications in support of organizational transformation and other initiatives.
  • Write and edit intranet copy, emails, newsletter articles, and other internal-facing materials. Manage the review, approval, and distribution of communication materials to staff, as identified. Proofread materials for grammar, style and formatting for distribution and provide quality control.
  • Help execute on rapid response approaches, ensuring that messaging and/or actions are tailored to our internal audience(s) and aligned with the overall response strategic approach.
  • Collaborate and coordinate with the Communication team on workload for various organizational projects, coordinating efforts with other department functions.
Required Experience and Qualifications:
  • 5 years of experience writing/editing/proofreading experience in internal communications (corporate/nonprofit/government) or related field. Experience working with C-suite/senior leaders.
  • Strong writing/editing skills and ability to translate complex concepts and ideas into materials and messages that are simple, clear and actionable.
  • Conceptual, creative thinker with a passion for writing and problem solving.
  • Skilled at developing presentations and bringing information to life; video and visual content creation a plus.
  • Strong team player interested in collaborating with multiple stakeholders to produce the best result while possessing a willingness to learn from others. 
  • High attention to detail and accuracy. Ability to prioritize and manage multiple assignments, deadlines and high-volume, meticulous work within a fast-paced and evolving environment.
  • Strong working knowledge of traditional and emerging media and content platforms. Proficient in Microsoft Office including Word, PowerPoint, and Excel.
Foundational Requirements:
  • Mission Focused: Demonstrates a commitment to Feeding America’s mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.
  • Embraces Equity, Diversity and Inclusion: Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work.  Committed to continuous personal EDI development.
Required Leadership Competencies:
  • Leverages Functional Expertise: Uses advanced functional knowledge to shape decisions and plans. Takes initiative to stay current and apply knowledge of own field, including to improve processes, practices, and policies. Regularly offers to share functional expertise with others to help them succeed.
  • Collaborates Internally and Externally: Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization. Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly. Pursues networking opportunities and encourages others to form new relationships that benefit all parties. Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.
  • Operates with Integrity: Builds trust by consistently operating with honesty, openness, and authenticity. Anchors actions and decisions in our mission. Consistently treats others with fairness, dignity, compassion, and respect. Demonstrates courage of convictions while respecting the views of others. Supports organization/department decisions in words and actions. Openly takes responsibility for mistakes, corrects them, and apologizes when appropriate and necessary.
  • Continuously Improves: Develops solutions that incorporate new ideas and best practices from other departments or outside the organization. Leverages continuous improvement tools and mindset when designing and implementing projects and processes. Shares and applies learning from both successful and unsuccessful ideas to inspire creative thinking.
  • Communicates Effectively: Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.
Feeding America recognizes and values diversity.  Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.