Specialist, Business Data (Chicago/Hybrid)
Description
Work. Serve. Thrive.
Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.
Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.
This is a hybrid position based out of Feeding America’s Chicago office location. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.
Learn more about Feeding America here.
The Opportunity
The Specialist, Business Data supports the Manager, Supply Chain Technology and network partners receipts performance and identifies opportunities through detailed analysis. Conducts analyses to uncover gaps, errors, correction needs, and process improvements that benefit members and Supply Chain Operations stakeholders. Supports the technology organization’s vision by strengthening quality assurance and user acceptance testing (QA/UAT) validations within the NetSuite and MealConnect Change Management process.
Compensation
Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.
Salary Range: $75,000 - $80,000 Based on Experience.
Salary Range: $75,000 - $80,000 Based on Experience.
Benefits: A comprehensive list of benefits available to full-time employees can be found here.
Responsibilities:
- Supports Supply Chain Technology build out for user acceptance testing; enterprise resource planning (ERP) system (NetSuite) and related food sourcing systems (MealConnect), mapping sessions and developing process documentation and standard operating procedures (SOPs) as needed.
- Assists technology organizational vision to optimize quality assurance and user acceptance testing (QA/UAT) validations as part of NetSuite Change Management process. Builds test scenarios, determines accuracy data mapping and integration during UAT sessions, validates results and identify users needs/gaps in user experience testing capturing improvements to be incorporated in system buildouts.
- Supports network food banks by resolving errors, implementing corrections, analyzing receipt imports as well as receipts monthly progress, and identifying clear solutions for network food bank receipt discrepancies.
- Collaborates directly with network food banks to troubleshoot submission of receipts level issues and provides instructions on remediation support to food banks.
- Develops and manages communications on network food banks monthly receipts performance (including warehouse level reporting, key exceptions, areas for intervention, etc.).
- Supports the continued development and refinement of Supply Chain receipts strategy and key metrics in partnership with Feeding America’s IT Data Analytics team.
- Generates quarterly updates for Supply Chain audiences (both internal and external) on data quality performance. Collaborates with others (both internal and external) to identify and improve data outcomes.
- Supports systems warehouse corrections and synthesis of information to form conclusions and drive corrective processes.
Required Competencies, Experience and Certifications:
- 3+ years of experience in working with large datasets and producing reports for different audiences. Understand business processes as they impact and/or intersect with the enterprise ERP to effectively perform UAT.
- Experience in performing User Acceptance Testing.
- High attention to detail and accuracy. Ability to prioritize and manage multiple assignments, deadlines, and high-volume, meticulous work within a fast-paced and evolving environment.
- Expert in MS Excel including pivot tables, formula creation, and charts.
- Proficiency in data visualization – create comprehensive reports to validate work, identify error submissions and gaps.
Preferred Competencies, Experience and Certifications:
- Experience in inventory management systems a plus.
- Prior experience with NetSuite, Tableau, and PowerBI a plus.
- Fosters an Enterprise Mindset
- Fosters an Open and Supportive Environment
- Leads with Accountability
- Collaborates Internally and Externally
- Focuses on People and Teams
- Manages Organization and Business Complexity
- Communicates with Impact and Influence
Feeding America’s goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.
Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.