Manager, Digital Learning (Chicago/Hybrid)

Network Engagement Chicago, Illinois


Description

Work. Serve. Thrive.

Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

Feeding America is the nation’s second largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger. Learn more about Feeding America here.

This position is based out of Feeding America’s new office location in the heart of downtown Chicago. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2-3 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.

The Opportunity

The Manager, Digital Learning leads and manages the Feeding America learning deployment strategy across all teams and deploys learning experiences to network members in a coordinated, organized, and spaced approach that allows for absorption and application.

Salary: $67,000 - $85,000+ Based on Experience 


Responsibilities:

Learning Management System (LMS) Management

  • Manage the LMS including the overall UX, content hierarchy, assets, features, and functionality.
  • Identify the need for new features and inform the design of the LMS’s user interface.
  • Ensure offerings embrace inclusivity and accessibility as a core tenet.
  • Manage, improve and document LMS standard operating procedures and help guides.
  • Design and execute the curation plan and archive content in partnership with FANO teams based on user data.
  • Keep the LMS operating effectively by performing necessary security upgrades and maintenance and troubleshooting user requests and needs quickly and efficiently.
  • Work collaboratively with Feeding America National Organization (FANO) teams to publish new content (resources, training, communities, etc.) and conduct quality assurance checks.
  • Manage roster, run user reports, assign user groups, build and push surveys.

Webinar Production

  • Lead the development of and manage an organization-wide calendar of live, virtual trainings, with the goal of reducing redundancy of content and topics across teams.
  • Design and ensure a consistent, seamless planning, registration, implementation and evaluation experience for Feeding America and network staff according to standard webinar best practices.
  • Produce all webinars: set up registration pages, virtual rooms, attendee view/layout, slides and resources, closed captioning, and polls, and manage technical issues during the live event.
  • Evaluate offerings and the need for future similar offerings by analyzing attendance, registration, on-demand completions, surveys, learning assessments, etc.
  • Lead webinar planning meetings and runs of show with FANO staff to understand overall flow of presentation and ensure virtual learning best practices are implemented.
  • Manage pre-recording and editing of sessions for semi-live playback, as needed.
  • Manage, improve, and document webinar standard operating procedures and document technical issues and resolutions.
Required Experience and Qualifications:
  • Minimum 5 year’s experience in learning technology, web design, platform development, knowledge management, instructional design, or similar field
  • Ability to track and handle multiple requests in an organized way
  • Attention to detail
  • Communicate with empathy
  • Problem-solving skills
  • Effective project management skills
  • Ability to meet tight deadlines under pressure
  • Experience with Moodle, event/registration site development, HTML, and/or experience as a webinar technical director preferred
Foundational Requirements:
  • Mission Focused: Demonstrates a commitment to Feeding America’s mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.
  • Embraces Equity, Diversity and Inclusion: Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work.  Committed to continuous personal EDI development.
Required Leadership Competencies:
  • Leverages Functional Expertise: Uses advanced functional knowledge to shape decisions and plans. Takes initiative to stay current and apply knowledge of own field, including to improve processes, practices, and policies. Regularly offers to share functional expertise with others to help them succeed.
  • Collaborates Internally and Externally: Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization. Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly. Pursues networking opportunities and encourages others to form new relationships that benefit all parties. Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.
  • Understands our Business: Uses knowledge of how Feeding America and the not-for-profit services industry work to navigate the organization and get things done. Operates with an awareness of interdependencies between own department/team and others in the organization. Maintains knowledge of, and relationships with, key stakeholders external to the department.
  • Communicates Effectively: Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.
  • Translates Strategy to Operational Goals: Constructs project plans aligned with organization and department strategies and priorities. Makes data- and fact-based decisions aligned with department and organizational strategy. Translates project goals into SMART team and/or individual goals consistent with overall department strategy.
Feeding America recognizes and values diversity.  Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.