Shipping Solutions Lead

Customer Operations Porto, Porto


Who we are

Farfetch is unlike anything in the world of fashion and technology.
Our mission: to revolutionize the way the world shops.
To do it, we need innovators. People who challenge convention and dare to dream.
We’ve gone from a start-up to a billion dollar business. But we’re not done yet. Far from it.
Be bold.
Be brilliant.
Together, we can be extraordinary


We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. Our family now includes partner boutiques and brands across Europe, North and South America and Asia; we demonstrate our ‘Think Global’ value in everything we do.

 We are a global team of over 1,500 people and have offices based in London, New York, L.A., Porto, Guimaraes, Lisbon, Sao Paulo, Shanghai, Moscow, Hong Kong & Tokyo.

 We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be Human, Be Brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day to day.

The Team:

In Operations, you'll be part of the team that turns dreams into reality. You'll have the opportunity to amaze customers and be revolutionary - "Todos Juntos". Our team consists of all exciting fields of Operations including Delivery, Payments, Fraud, Supply Chain Management, Retail Operations and Operations Strategy. We are truly global, with strong presence in all global regions including Porto, London, Los Angeles, Tokyo, Moscow, Sao Paulo, Shanghai, and Hong Kong. In our fast growing environment we are looking for brilliant people who share the passion for operations in this exciting cutting edge industry - and want to have some fun along the way.


The Role:

Focusing on innovation and customer experience you will research, explore, plan and implement ground-breaking delivery solutions that will contribute to making Farfetch the number 1 player in luxury fashion e-commerce worldwide.


What You’ll do:

  • Lead the implementation of new delivery projects liaising with external providers and internal teams, from tech to business development, in such way that desired changes and improvements with regards to transport and customs related processes are channelled to and from the company.
  • Personalize delivery offering for destinations such as China, Japan, Australia, Russia and others in order to meet customer’s expectations and enhance the experience of buying in Farfetch;
  • Design, evaluate and setup delivery solutions such as multi-leg shipments, same-day delivery, 90 minutes delivery, PUDO points, etc. that will contribute to maximize customer’s experience.

Who You Are:

  • +5 years experienced in logistics related projects;
  • A professional with international Commerce Knowledge (customs procedures, regulations and documentation);
  • Organized, proactive and customer oriented;
  • Capable of working under pressure and deliver in the agreed deadlines; 
  • Fluent English is mandatory, other languages are a plus.



We love hearing from you and want you to be as ambitious as we are, but before applying please ask yourself the following…


  • Is this role a good match for me and my long term goals? We want to really know why you have chosen this career.
  • Do I have all the skills and experience required for this role? Be realistic. We will only consider applications that demonstrate relevant skills or the potential to match the role requirements.
  • Spell Check. As simple as it sounds make sure your application is to the highest standard. You will be surprised at how many applications we receive with spelling mistakes on them.


We are committed to equality of opportunity for all staff, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships