Partner Success Specialist (Italian Speaker)

Customer Excellence Porto, Portugal


Description

THE ROLE

We're looking for a Partner Success Specialist, you are expected to be a trusted advisor to Farfetch boutique and/or brand partners, addressing their business needs, strategic goals, and operational targets. You are responsible for ensuring that all operational/technical activities are closely aligned with the strategy for each partner, allowing the full potential of the partnership to be achieved.

You will design, plan, implement and/or support solutions that will drive partners to achieve operational success with Farfetch. You will need to work closely with other key stakeholders in the partner lifecycle to ensure a seamless partner experience.


WHAT YOU'LL DO

  • Be the champion partner engagement by developing relationships with the partner’s key decision makers and managing partner health at every stage of the lifecycle;
  • Manage onboarding effectively so that the foundations of the partnership are well established from the start;
  • Lead the development of operational solutions based on partner requirements and support Retail Logistics with complex technical solutions;
  • Manage partner’s adoption, training and development of best practices to continuously drive efficiency;
  • Focus on continuously delivering business & technical value as the partnership evolves, involving different stakeholders when required;
  • Be the internal voice of partners from an operational perspective;
  • Positively reinforce a two-way communication channel with internal teams such as Account Management, Business Development, and Partner Service so that our services are aligned with the partner lifecycle;
  • Proactively monitor operational KPIs and follow up effectively;
  • Constructively challenge partners to improve their operational processes;
  • Develop and implement tailored success plans maximizing partner’s performance;
  • Anticipate business risks based on existing data and historical behaviors and implement corrective measures;
  • Build and present monthly/quarterly/seasonal business reviews;
  • Focus on a specific portfolio of Partners according to Success Manager guidelines

WHO YOU ARE

  • Experienced in a B2B environment;
  • Passionate for providing exceptional service to both internal and external customers;
  • A professional with excellent verbal and written communication skills with all levels of the organization;
  • Organized with action planning skills;
  • Detail-oriented with an aptitude for process optimization;
  • A professional with Analytical mindset and ability to extract, interpret and storytell data;
  • Empathetic and with an unique ability to extract and understand customer needs;
  • A professional with proven experience in implementing successful strategies and achieving ROI and other measures of success;
  • Capable to multi-task and shift focus as required, with an excellent sense of prioritization and timing;
  • Independent, self-sufficient, and also with strong inter-personal skills;
  • Able to work under pressure in a fast-paced environment;
  • Able to work across teams with a collaborative approach;
  • A professional with strong negotiation skills;
  • A professional with commercial sense and problem-solving skills;
  • Experienced in Retail operations;
  • Experience in and knowledgeable of E-commerce (is a plus);
  • A professional with an understanding of luxury customers (is a plus)
  • 3 years’ experienced in success/account management environment (sales can also be considered);
  • Fluent written and spoken English (C level);
  • Fluent written and spoken Italian (C level);
  • A professional with advanced Microsoft Excel  and Microsoft Powerpoint skills;