Private Client Coordinator

Private Client Shanghai, China


Description

What you’ll do:

 

  • You’ll provide external client communication for a portfolio of Private Clients, but not limited to, sales order support, logistics support, after sales service, as well as designing and organizing editorial content and styling guidance.
  • You’ll support all operational and functional tasks surrounding sales and client relations, also partnering with the Customer Service team to resolve Private Client issues when necessary.
  • You’ll maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
  • You’ll work closely with the Private Client Manager to track results against expectations on a weekly and monthly basis.
  • You’ll support client engagement activities, to build our customer loyalty e.g. events, styling appointments, shopping experiences, etc.

 

Who you are:

  • You’ll have proven experience in retail sales or customer service (ideally luxury industry).
  • You’ll have strong passion in current fashion trends, designers and products.
  • You’ll be willing to learn and take on new challenges.
  • You have the confidence to suggest ideas to improve the customer experience and sales activity.
  • You’ll have excellent written and verbal communication etiquette in Mandarin and English.
  • You’ll be an excellent team player but also able to work on own initiative.
  • You’ll be comfortable with ambiguity, adopting a flexible approach.
  • You’ll be organized and able to meet deadlines.
  • You’ll have strong computer literacy and an understanding of the digital world.