Customer Service Advisor

Customer Service Shanghai, China


Description

Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.
Your responsibilities include and are not limited to the following:
•Respond to customer enquiries via several channels (WeChat, Email and Telephone)
•Provide information regarding products/services and other related enquiries
•Be the face of Farfetch to our customers and partners alike
•Working Hours: 8am to 5pm, Monday to Friday

Who You Are:

•Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury fashion retail, hospitality or e-commerce environment
•Excellent verbal and written communication skills in English, Korean and Mandarin
•Ability to work under pressure in a fast-paced environment
•Confident and articulate
•Good understanding of fashion/fashion brands
•Proficient user of IT systems, both customer service specific and windows packages
•Ability to exceed customer expectations
•Excellent listening skills
•Hardworking and passionate