E-commerce Payments Technician

Operation Strategy Porto, Porto


What you'll do

  • Execute daily tasks and achieve KPIs relating to supporting the order lifecycle like chargeback defence, refund management, and supporting queries from internal customers and stakeholders
  • Liaise with our external payment providers whenever necessary to resolve issues and queries in chargeback management and customer issues
  • Work with all departments to drive process improvements within the team and in interactions with Delivery, Fraud, Finance, Customer Service and Account Managers amongst others
  • Work closely with Finance to assure all the deadlines are met regarding the monthly accounting processes
  • Deliver projects that improve team KPIs
  • Detect daily issues and support the tech team in resolving them
  • Manage and control operational processes such as allocating incurred cost to internal departments
  • Above all, drive the team forward and continuously improve 

Who you are

  • Able to work in a fast-paced environment
  • A professional with strong organizational, time-management and multi-tasking skills
  • Knowledgeable of retail and finance concepts (preferred)
  • A proactive person who likes to solve problems
  • Excellent communicator
  • Team player, but capable of working independently
  • Someone that wants to make a difference!
  • Knowledgeable of Excel
  • Fluent in English (mandatory)
  • Have a degree or relevant experience (preferred)