Private Client Stylist

Private Client Shanghai, China


Description

What You’ll Do:

•Develop the Farfetch client base and nurture existing clients

•Provide advanced knowledge of products, trends and a professional service to our VIP clients

•Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media

•Build lasting relationships with VIP clients, develop open channels of communication and become a reliable advisor

•Ensure sales targets and customer service KPIs are met

•Work closely with the PR and marketing teams

•Work in partnership with key boutiques

Who You Are

•You are sales driven. You have a strong track record of achieving and exceeding sales goals is a definite advantage

•You are passionate in fashion and have extensive knowledge of current trends and designers

•You enjoy connecting with customers at a deeper level and are able to exceed client expectations

•You are able to work under pressure and manage time efficiently

•You are able to communicate fluently and connect with VIP customers in Mandarin and English (verbal and written), Cantonese is a plus

•Ideally you have a black book with a substantial list of live, active clients

•You are digitally aware and savvy; confident, articulate and a self-starter