Account Manager

Account Management Hong Kong, Hong Kong


Description

What You'll Do

  1. Onboard new boutiques by…

-  managing their operational setup and training of systems and tools to ensure best practice adherence and thus a positive 1st season experience

- ensuring support documentation is ready in necessary languages on tools, procedures and best practices in line with global guidelines

  1. Influence and drive boutique sales performance by…

- engaging boutiques’ active participation in the partnership with Farfetch, maintaining commercial and operational strategic/tactical plans for each boutique, and turning knowledge into focused action

- optimizing online stock offer (selection, quantity/depth, delivery prioritization etc…), markdown planning and inputting, ensuring adherence to promotions and other activities

- organizing “slot” bookings with boutiques for photo shooting, prioritizing optimum product mix, scheduling with our photography production studio, while ensuring timely arrival and effective “online” status

- regularly conducting business review with boutiques to assess full online potential and growth opportunities and support the seasonal forecasting process

  1. Ensure excellent service to both partners and final customers by…

- following through all daily needs to and from partner boutiques with speed and effective results (E.g. order management, product info and images, quality inquiry, pricing…etc)

- driving daily KPIs (e.g. order processing and shipment timelines, price inputting, inventory accuracy, etc)

- resolving escalations raised by the Customer Service team with speed and efficiency, while providing training to partner boutiques to empower them with higher customer service level and direct contact with Farfetch’s CS team

 

Who You Are

  • Minimum of 3-4 years of experiences in Client/Business relations, Commercial or Wholesale Management (online and offline) ideally from a retail, brand or wholesale fashion environment – luxury or multi-brand environment will be a plus
  • Ability to build relationships with different players in the business
  • Outstanding skills in negotiation, combined with strong analytical ability and articulate communications
  • Proactive and solution-oriented mentality, with an excellent sense of prioritization and optimization to effectively manage multiple tasks at a fast pace
  • Proficiency in Excel (pivots) and the use of data tools to obtain and/or assess analytical information
  • Availability to conference with counterparts in various time zones (APAC and Europe) as required by the business
  • Availability to travel for boutique visits (seasonal) and to the Porto or London offices (depending on needs)
  • Fluency in English (written and spoken); Asian languages will be a plus

 

We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.

  • Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
  • Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.