Customer Service Advisor - Black & White

Customer Excellence Los Angeles, United States


You will be responsible for servicing our core Black & White clients, liaising directly with the brand and customers to offer a seamless service.

What you’ll do:

  • You will assist customers with order enquiries via several channels (email and telephone)
  • You will provide product and service information to customer when necessary
  • You will work to each Black & White clients brand guidelines, adapting your style and tone of voice for each individual brand
  • You will work with the Partner Services and Operations teams to resolve any order discrepancies.
  • You will be the face of our Black & White division to our customers and partners alike

Who you are:

  • You are experienced with at least 1 year working in customer service, preferably in a luxury/fashion retail environment
  • You ideally have ecommerce call center experience
  • You are an excellent communicator, both verbal and written
  • You are able to work under pressure in a fast-paced environment
  • You are confident and articulate
  • You are passionate about fashion and have a good understanding of fashion brands.
  • You are a proficient user of IT systems, both customer service specific and Windows packages
  • You are a strong listener
  • You are a problem solver with strong organizational and follow-up skills
  • You are flexible in schedule; must be available to work possible evenings, weekends, and holidays when needed