People Systems Lead

People Team Porto, Portugal


What you'll do

  • Collaborate with talented People Applications specialists and business SMEs to build, support, and improve our People Systems;
  • Monitor and help defining the team’s work methodologies in order to ensure alignment and that the team objectives are met;
  • Coordinate team members’ tasks and activities across the diverse projects, helping establishing clear priorities and ownership within the team;
  • Act as a mentor to less experienced staff, explaining relevant procedures and providing technical skills development;
  • Mentor and grow the team including hiring, development and performance reviews;
  • Monitor compliance with relevant policies and regulations, disseminate information and establish procedures that provide answer to those policies and regulations;
  • Drive the implementation and maintenance of Change Management, Incident Management, Release Management and Knowledge management procedures and activities;
  • Enable continual service improvement through the effective use of metrics to manage service delivery and report on it for management support as well as operational and strategic planning;
  • Pro-actively identify processes inefficiencies and suggest improvements to the team and more senior People Team members;
  • Be part of the team effort to support fellow Farfetchers, answering queries and solving potential errors on all phases of the employee lifecycle, within the HRIS scope and within the agreed SLA’s;
  • Liaise with internal and external stakeholders such as end-users, People team accross all regions and AMS providers;
  • Communicate with other departments/teams to exchange important information about projects/activities;
  • Understand regular People Team activities across the different expertise areas, influencing decisions on what is systems related.

Who you are

    Experienced in managing and growing teams in fast paced environments;
    Knowledgeable in agile methodologies and service delivery;
    Experienced on HRIS’s is a plus (Workday preferred) as well as ticketing systems and knowledge base applications;
    An analytical person able to deal with ambiguity with ease;
    A tech savvy team player with an HR background;
    Someone with an Amazing customer-facing attitude;
    A good communicator with organizational skills;
    Able to deal with confidential information;
    Fluent in English (written and spoken).