Black&White Operations Business Analyst

Platform Operations Porto, Portugal


Description

What you’ll do:

  • Build reports/models to support daily operations and decision-making process of both internal team and clients;
  • Master business model impacts on numbers and reporting;
  • Monitor Operational KPIs and SLAs contributing to their assurance through data;
  • Build complete and user-oriented reports that provide insights at a glance;
  • Design clever and scalable data models, working together with Operations and BI teams to assure their reliability
  • Support clients on requirements, data considerations and other analytical/reporting queries
  • Share insights on operational areas (payments, logistics, fraud, customer service, order management, operational performance) and liaise with other team members for Quarterly Business and Performance Reviews
  • Partner with Client Managers to analyse the best line of action to any operational challenge or potential development

 

Who you are:

  • 2+ years experienced in a Business Analytics or Data Analytics role;
  • Proficient in SQL;
  • Excel independent user;
  • Experienced in BPO, luxury, fashion or e-commerce companies is a plus;
  • Experienced with Tableau, Looker or other business intelligence tools;
  • Have strong communication skills (verbal and written); well-constructed emails, PowerPoint presentations, and able to clearly capture and relay information;
  • Able to respond to work with urgency and understand deadlines;
  • Have an eye for detail, reliable and well organized;
  • Have a professional attitude and a real pride in quality of work;
  • Comfortable working in a fast-paced, adaptable environment;
  • A team player, with the ability to work independently and get things done;
  • Have personal interest and understanding of the operations and technology industries;
  • Fluent in English