Engagement Manager - Knowledge Management

Operations Strategy Porto, Portugal


The Role:

This is an exciting new role for a strong engagement manager to work within the Global Operations group. You will be creating an Ops knowledge management framework, evolve how we learn and develop better ways to communicate internally.

 What You’ll do:

  • Evolve continuously our team routines (e.g. R&D, development moments, targeted training, share your chair, feedback sessions, management routines, team offsites)
  • Develop and execute, in coordination with the Comms team, an internal communication strategy for Global Operations and develop/collect specific content to support it
  • Build the tools and processes for effective knowledge sharing between teams (wiki, sharing tools, repository, etc.) - Knowledge Management
  • Link with central teams - be the point of contact with Learning & Development (e.g. identifying selected training for Ops Strategy), Comms (e.g. OKRs), Business Partners (e.g. cascading down some info, reinforcing behaviours, working on specific issues as retention)
  • Support the Operations Strategy team with new tasks as they arise, business strategy projects (e.g. raising the bar), collecting and processing data, proactively providing meaningful analysis and ideas

Who you are:

  • A person with a university degree, with a strong people and technology focus. The successful candidate will likely have a degree in Management, Economics, Organization Behavior, Engineering, Communications or any related field
  • A professional with minimum 3 years experience in consulting, internal communications, planning, organization and/or people related functions
  • Knowledgeable in learning programmes and internal communication
  • Self-confident and proactive
  • Curious and happy to take on challenges outside of comfort zone
  • Smart creative
  • A person that communicates clearly, specially data insights
  • A person with strong analytical skills, data-based, decision-making mind-set and detail oriented
  • Able to manage multiple, competing priorities 
  • A professional with strong service mind-set
  • Fun to work with!