Product Design Programme Lead / Agile Delivery Manager

Product Design London, London


We’re ambassadors for the business, pushing the boundaries of what’s technologically possible and creating most of the platforms that we use from scratch. We like to apply a bit of revolutionary thinking to everything we do.

About the role:

 You’ll join a world class product design team who are disrupting the luxury fashion industry. We are setting the precedent for how brands and boutiques operate, connecting the instore and online experience and creating a new level of service, which will change provider and customer expectations across the world.


The Farfetch Product Design and Research team is growing quickly. You have a unique opportunity to help shape and build how the team operates, revolutionizing our working practices and strengthening our team culture.

What you’ll do:

  • You’ll be work with the Product Design Consumer Team to facilitate agile and lean practices including planning, retrospectives, managing the roadmap and measuring impact
  • You’ll build a creative and collaborative environment with healthy communication, engaging teams with regular forums to learn, share ideas and grow
  • You’ll identify bottlenecks and opportunities to optimise and iterate both working practices and tools to enhance speed and quality of execution
  • You’ll improve documentation, information sharing, tool usage and within and across teams
  • You’ll create channels for closer working relationships between engineering and design
  • You’ll help to manage how people are allocated to projects, making sure we’re working on the most important thing in the most effective way
  • You’ll work with the team to ensure that product development is based on sound hypothesis, user insights and design thinking

Who you are:

  • You are passionate about user-centred product and service design, tech and emerging ideas in the field
  • You are exceptionally organized, creative problem solver who understands the value of testing and adapting based on evidence and user need
  • You are comfortable in environments of rapid growth and change, able to make space for urgent as well as important priorities
  • You are someone who is empathetic and a clear communicator who can adjust their style to suit multiple audiences and channels
  • You are great at building relationships and able to influence across locations, cultures and disciplines
  • You are passionate about user-centered product design, tech and emerging ideas in the field
  • You are willing to travel to Portugal and other global offices
  • You have:
    • Strong programme management, project management, agile coaching or relevant experience in a multidisciplinary product team or digital agency
    • Strong appreciation and understanding of product design and user research principles and processes
    • A track record of building communities of practice or self-organizing teams around a common goal
    • Experience or knowledge of luxury retail is a plus





We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.


  • Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
  • Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.


We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.