Delivery Specialist

E-Commerce Operations Hong Kong, Hong Kong


What You'll Do

  • Handle daily communication between couriers (mostly DHL and UPS) and all the other departments (Account Managers, Customer Service, Production) using a ticket management tool;
  • Deliver a high level of service which ensures punctual delivery and provides quality, helpful responses;
  • Manage and optimize daily procedures and processes


Who You Are

  • At least 1 year working experience in logistic processes (with freight forwarder); experience in transportation / courier companies is a definite plus;
  • International commerce knowledge including customs procedures, regulations and documentation involved, is a plus;
  • Organized, proactive, creative and persistent when solving problems;
  • Driven to work in a role servicing and helping customers;
  • Capacity to work well under pressure and can deliver results in the agreed deadlines;
  • Fluency in English and Cantonese is mandatory