Private Client Director

Private Client Tokyo, Japan


Description

THE ROLE

We are looking for someone with a strong business acumen coming from a luxury or concierge background. They must have considerable experience of managing sales turnover per annum and must be able to demonstrate a proven track record of exceeding KPI targets through your exceptional management skills and ability to communicate. Written and spoken English language is a necessity.

 

WHAT YOU’LL DO

  • Manage objectives and targets for your region.
  • Analyse personal shopper’s sales reports, client books, client acquisitions and the general progress of the working week.
  • Work on acquiring customers through personal networks.
  • Work with the marketing team on acquisition strategies, brand collaborations and partnerships to attract more VIP customers.
  • Support the customer service team to resolve VIP customer issues as necessary.
  • Drive clienteling efforts - focus on growth of local clients, recruit new high potential clients, develop action plans and ensure execution.
  • Work with the global manager to develop a strategy to recognise and record rising stars within our existing customers’ base aim to migrate their accounts to VIP level.
  • Ensure that sales leads are identified and prioritised as well as creating and implementing new selling ideas to ensure sales targets are met.
  • Ensure prompt follow-up activity with customers acquired through personal shopping events/promotions to build lasting relationships.
  • Work closely with the Fashion Coordinator and Global VIP team to ensure maximum knowledge of forthcoming stock availability for customer benefit.
  • Maintain general level of market competitor awareness on and off line through reference to other websites and editorial, as well as seasonal comparative shops.
  • Act as a brand ambassador responsible for representing all that the company stands for.
  • Provide weekly and monthly written reports and analyse to the Global VIP manager

 

WHO YOU ARE

  • Ideally, a minimum of 5 years retail or area management experience.
  • Commercially and digitally aware and possess experience working towards KPIs 
  • Excellent communication skills, specifically with regard to building relationships with customers
  • Strong knowledge or experience working in the luxury goods sector
  • Experience of working in e-commerce is preferred
  • Proven ability to work to strict deadlines
  • Pro-active and able to show initiative/ideas to constantly improve the customer experience
  • Sales driven

 ■Language

-Japanese: Business level *required to communicate with our Japanese customers

-English: Business level

■Computer Skill
Window (Excel, Word, PP)

■Working Place: Jingumae, TOKYO

 ■Valid Working Visa ビザ保持必須 Permission to work in Japan required