Senior Product Manager - Channels Experience

Consumer Products Porto, Portugal


About the role:

We are looking for a Senior Product Manager that will be responsible for delivering our product strategy for the Channels Experience across multiple channels. You will be responsible for 2 teams across multiple channels (web and native channels). You will be an experienced and customer-focused product manager, with experience working across web, iOS and/or Android. You will have knowledge of design systems, end-to-end customer experience and journey mapping, understanding and exploring new technologies, accessibility standards, conversion rate optimisation including testing methodologies, and e-commerce products overall. You love detail and thrive on collaborating with your team across Product, Product Design, Analytics, Research, Commercial teams and Engineering. 

What you’ll do: 

  • Create, maintain and prioritize the product backlog for 1-2 teams (across more than one channel)

  • Gather and distil requirements from users and translate them into an actionable vision;

  • Work with stakeholders to build a product roadmap, creating appropriate business cases to drive product enhancement;

  • Work with business insights and user experience research teams to understand customer needs and opportunities within the product to drive revenue and create an effortless and meaningful user experience;

  • Work with design system teams, articulating design system needs into actionable delivery plans
  • Use a hypothesis driven approach to optimisation and utilise various testing methods to validate your hypotheses
  • Use your influence and experience to support governance for our channels across broader product teams
  • Liaise with business and tech teams throughout the product’s lifecycle;

  • Monitor product performance and make use of customer’s qualitative and quantitative feedback to inform product development strategy;

Who You Are:

  • A professional with a degree in Information Systems, HCI or related field;

  • +3 years experienced within a similar product management role;

  • Experienced on ecommerce and/or consumer products is essential;

  • Experienced in native mobile app products and websites

  • Experienced working with analytics products across web and native 

  • Experienced with A/B testing and optimisation of products;

  • A professional with an understanding of the luxury customer or working with luxury brands is ideal;

  • Able to translate stakeholder needs into business and product requirements;

  • Experienced in using sketches, workflows, wireframes and functional specifications to communicate requirements;

  • A professional that uses data to inform key decisions. This includes analysing usage patterns to drive prioritization and adopting a test and learn approach to building product to inform product direction.

  • A professional with strong analytical and conceptual skills;

  • Familiar with User Experience topics;

  • Able to understand and discuss technical concepts;

  • Able to easily build relationships with the different players of the business;

  • A professional with excellent English communication skills;

  • Knowledgeable of the Scrum methodology (is a plus)