Strategy & Operations Analyst

Supply & Logistics Porto, Portugal


This is an exciting opportunity to take a new role in our newly created Fulfilment Development team. As an in-house consulting team, our goal is to design and develop best in class practices in the field of e-commerce fulfilment (including store & warehouse logistics).

We’re looking for a Strategy & Operations Analyst, as part of our Fulfilment Experience & Analytics area of the team, to support the design of our retail partner’s experience within the e-commerce fulfilment related journeys, including all linked systems and tools as well as support the growth of our consulting services global team.

What you’ll do:

  • Support the definition of the end-to-end Partner E-commerce Fulfilment Strategy, through research, process mapping, data analysis and business case development;
  • Work as a point of contact from the team to product owners, UX teams and other stakeholders, supporting the definition of the long term roadmap and other initiatives impacting Farfetch systems and tools supporting partners on the fulfilment processes (Farfetch has their own OMS);
  • Independently manage all stages of research and implementation, from managing stakeholders, project set-up, data collection to analysis and reporting;
  • Continuously research the market and detect new trends and solutions in the partner operations scope, with a high focus on technology, to keep improving our products and support the growth of our consulting services;
  • Contribute to improve team’s knowledge by sharing up-to-date research trends and methodologies through market research;
  • Support the global Fulfilment Development team with business analysis and reporting;

Who you are:

  • A degree educated professional, with a proven track record in an analytical role, preferably within operations or consultancy;
  • Experienced or had exposure to areas such as Operations, Supply Chain and/or E-commerce, as well as project management is preferred;
  • Comfortable using both qualitative and quantitative data analysis in your decision making process;
  • Great communication and social skills - you’ll be collaborating with many stakeholders and may be in direct communication with our boutique and brand partners;
  • Able to turn insight into a compelling and meaningful narrative, through engaging presentations having different audiences in mind;
  • Able to persuade individuals to your point of view through the use of data and analysis;
  • Knowledgeable in SQL and experienced with BI/data visualization tools (e.g., SSRS, Tableau, Looker, Qlikview etc.) is a plus;
  • A team contributor, while having the skills to work under your own initiative independently;
  • Excited to work in a high energy, agile setting and able to prioritize initiatives effectively;
  • Fluent in English, both spoken and written;
  • Available to travel up to 10% of your time, visiting partner’s facilities and other Head Offices as needed;