Field Service Technician

Operations Sparks, Nevada

DUTIES AND RESPONSIBILITIES:
  • Facilitate and oversee installations and start-ups of newly sold equipment.
  • Provide warrantee service on equipment sold by Ernest Packaging Solutions.
  • Train EPS customers on the care and operation of equipment sold by Ernest Packaging Solutions.
  • Maintain, modify and repair equipment at Ernest Packaging Solutions.
  • Ensure that billing for services is administered correctly when appropriate.
  • Maintain files on all Ernest Packaging Solutions customers who utilize equipment in their operations.
  • Pass on information to management regarding customer needs and/or problems that are found while at billable service calls.
  • Promote and sale of Preventative Maintenance Programs at all Ernest Packaging Solutions customers who utilize equipment in their operations.
  • Responsible for the ordering and inventory of necessary space and replacement parts for Ernest Packaging Solutions customers who utilize equipment in their operations.
  • Continually update and train on new lines of equipment that Ernest Paper Products, Inc. carries.
  • Maintain Demo equipment, and keep inspection reports every time machinery comes in and goes out. 
QUALIFICATIONS:
  • Excellent customer/communication skills.
  • Ability to work in a fast pace environment.
  • Ability to prioritize work with little direction or in an unsupervised environment.
  • Ability to identify and resolve customer problems to minimize production downtime.
  • Must have technical proficiency (Mechanical and Electrical).
  • Ability to source parts from a variety of vendors.
  • Ability to read equipment and electrical schematics/drawings.
  • Ability to diagnose the source of a problem with a piece of equipment and develop a plan for repair.
  • Ability to determine customer needs, and make sales presentations on the appropriate equipment.
  • Ability to work flexible schedule including weekends, evenings, and holidays.
  • Ability to work in varying environments, such as indoors and outdoors.
  • Electrical/Electronic Degree, Associates Degree, Mechanic or Field Experience.
  • Valid Driver’s License (as mandated by state and location) with good driving history.
  • Ability to travel (for training and project work at company divisions).