Linkage to Care Specialist
Supports patient health management and engagement including patient care coordination of Equitas Health Medical Center patients in Dayton, Ohio. This position is partially dedicated to support individuals living with HIV/AIDS, as well as newly diagnosed. Responsibilities include patient self-management activities, referral management, direct patient communications, data tracking and reporting, and guidance in resolving barriers to individual and system-wide access to services and resources. The Linkage to Care Specialist performs as part of the health care team to improve access to care, quality of care, and patient outcomes.
MAJOR AREAS OF RESPONSIBILITY:
- Serves as primary point of contact and care coordinator for established and new medical center patients.
- Ensures all related patient appointments for care are secured in a timely manner and coordinated for patient convenience, resolving process and administrative barriers to care.
- Responsible for collaborating with members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
- Works with patients and families in health promotion, answer questions, provide emotional support, and resolve issues concerning coordination of care.
- Assess potential barriers to care and work with patients to reduce obstacles resulting from lack of transportation, mental illness, substance abuse, etc.
- Work with Public Health’s Disease Intervention Specialists and community Linkage to Care staff to ensure that newly diagnosed individuals successfully integrate into the care system.
- Maintain appropriate referral sources and contact person for client access to community-based services.
- Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional and customer service.
- Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity.
- Participate in creating a positive work environment by embracing colleagues’ strengths.
- Other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATION:
- Experience, cultural competency and interest in working with the transgender community.
- Minimum of a bachelor’s degree.
- Two years of experience working in a professional setting, preferable a medical office or community based organization.
- Ability to be flexible in work hours and willing to cover special events on evenings and weekends.
- Exemplary customer service skills as well as written and verbal communication skills.
- Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
- Proficiency in all Microsoft Office applications and other computer applications required.
- Must have valid Ohio driver’s license and reliable transportation.
Background and reference checks will be conducted. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA